Center Manager

Barksdale Federal Credit Union•Little Rock, AR

6d•Onsite

About The Position

The Center Manager is responsible for overseeing the day-to-day operations of the credit union branch and making sure staff follow all credit union policies and procedures. As well as, oversee deposit and lending activities to make sure transactions are handled accurately and according to credit union policies. Work with the Regional Manager on consumer loans, sales and member outreach programs, and plans to grow the branch. Help members understand the credit union’s products and services and provide accurate information to answer their questions. Handle member concerns and complaints in a professional and timely manner. Build strong relationships with members and support a positive member experience. Lead and participate in community development and outreach projects on behalf of the credit union. Support the overall success and growth of the branch by helping the team meet its goals and serve members effectively.

Requirements

At least five years of related experience in a financial institution
A minimum of two years of supervisory experience
High school graduate or equivalent
Thorough knowledge of Company services and products
Understanding of related legal and regulatory requirements
Familiarity with Branch functions, policies, and procedures
Strong interpersonal, leadership, and supervisory skills

Nice To Haves

Additional college coursework in business or finance preferred

Responsibilities

Overseeing the day-to-day operations of the credit union branch
Ensuring staff follow all credit union policies and procedures
Overseeing deposit and lending activities to ensure accurate transaction handling
Working with the Regional Manager on consumer loans, sales, and member outreach programs
Helping members understand the credit union’s products and services
Handling member concerns and complaints professionally and timely
Building strong relationships with members and supporting a positive member experience
Leading and participating in community development and outreach projects
Supporting the overall success and growth of the branch by helping the team meet its goals

Benefits

Medical, Dental & Vision Insurance
24/7 Teledoc Health Access
Mental Health Support through Employee Assistance Program (EAP)
Paid Life & Long-Term Disability Insurance
Wellness Programs (challenges, rewards, virtual fitness classes)
Generous Paid Time Off (156 hours annually)
8 paid holidays
Volunteer Time & Opportunities
401(k) with Company Match
Financial Wellness Tools (advising, membership, education)
Education Assistance Program (reimbursement up to 90% of tuition costs)
Career Development (in person and online training, certifications, leadership programs)
Employee Recognition & Milestones (service anniversary program)