Center Manager (New Port Richey)

TGH Senior Center Powered by Greenbrook Medical•New Port Richey, FL

20h•Onsite

About The Position

Greenbrook Medical is hiring a Center Manager to run the day-to-day operations of its New Port Richey clinic and lead the team responsible for delivering an exceptional patient experience. The role manages and coaches 3–8 Medical Assistants, partners closely with physicians, and oversees staffing, scheduling, patient concerns, compliance, supplies, and clinic performance. It is a hands-on leadership position for an organized, resourceful, people-oriented operator. The Center Manager owns clinic operations, including patient service, facilities, supplies, technology, office readiness, inventory, purchasing, expenditures, and preparation for regulatory and compliance visits. The role reinforces company policies, procedures, HIPAA requirements, and technology protocols; oversees new-patient onboarding; resolves patient and caregiver concerns; and identifies ways to improve patient experience and clinic performance. The manager monitors and interprets clinic KPIs and reports, including patient panels, utilization, quality measures, STARS/HEDIS, P&L, and budget, translating insights into practical operational improvements. The position is based at the New Port Richey Clinic and may require local travel to other centers for coverage, team meetings, and Medical Assistant training. Office hours are Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Experience managing day-to-day operations of a medical office, clinic, or similar healthcare environment.
People leadership experience, including leading, coaching, or managing a team; setting expectations; giving feedback; and helping people grow.
Strong organizational skills and the ability to manage competing priorities while attending to operational details.
Patient-first judgment and the ability to handle patient and caregiver concerns empathetically while making sound operational decisions.
Problem-solving skills and a willingness to investigate issues and take action.
Comfort working with KPIs, reports, budgets, and operational data to assess performance and make decisions.
Knowledge of HIPAA and the importance of following healthcare policies, procedures, and regulatory requirements.
Clear communication and the ability to work effectively with physicians, staff, patients, and cross-functional partners.
Comfort learning and using EHRs and everyday business tools such as Google Workspace.
A mindset grounded in the company’s core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Nice To Haves

Experience as a Medical Assistant or a current Medical Assistant certification.
Five or more years of people leadership or management experience.
Experience with eClinicalWorks (ECW), Epic, or another EHR.
A bachelor’s degree in Healthcare Management, Business Administration, or a related field.
Experience using operational data and KPIs to identify problems and improve clinic performance.
Experience in a fast-growing healthcare organization, building, improving, or scaling processes.
A track record of building strong teams, developing people, and creating a positive, accountable culture.

Responsibilities

Lead, coach, and develop a team of 3–8 Medical Assistants.
Manage staffing, scheduling, delegation, timesheets, and team performance.
Build a culture of accountability, teamwork, and continuous improvement.
Partner with physicians and cross-functional teams to support effective clinic operations.
Oversee day-to-day clinic operations, including patient service, facilities, supplies, technology, and office readiness.
Manage inventory, purchasing, and office expenditures.
Prepare the clinic for regulatory and compliance visits and reinforce company policies, procedures, HIPAA requirements, and technology protocols.
Oversee the new-patient experience, including office tours, paperwork, patient portal registration, and referrals.
Respond to and resolve patient and caregiver concerns with empathy and urgency.
Identify opportunities to improve patient experience, reduce cancellations, and strengthen clinic performance.
Monitor clinic KPIs and reports, including patient panels, utilization, quality measures, STARS/HEDIS, P&L, and budget.
Collect and interpret data to identify issues and opportunities, then implement practical performance improvements.
Develop team members through regular coaching, feedback, and performance conversations.