Center Manager (Full-time) - Washington

OrangeTwist • Bellevue, WA

2d • $150,000 - $250,000 • Onsite

About The Position

This is a pipeline job posting. While this position may not be immediately available, qualified candidates will be considered for future openings as they arise. As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center, one location. You will lead a team of employees, ensure excellent customer service, drive sales and profitability, and maintain a well-organized and efficient store environment. This role requires strong leadership, managerial skills, and a deep understanding of operations.

Requirements

• College Degree or equivalent.
• Minimum 2 years experience as Center Manager, Store Manager, or similar role.
• Minimum 2 years experience in leadership.

Nice To Haves

• Minimum 1 year experience in Medspa or similar.

Responsibilities

• Meets and exceeds company revenue goals and KPIs.
• Directs, implements, and maintains guest experience and service standards; efficient and professional guest check-in, friendly and educated team members, comfort and cleanliness of procedure rooms and lobby and resolves guest problems and complaints as needed.
• Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance, identifying problem areas and taking corrective actions.
• Develop team and hold accountable to the achievement of product and service sales and profitability goals.
• Prepares accurate and timely reports and correspondence as needed; responds to corporate requests.
• Submit schedule and staff hours to Regional Director for approval to ensure proper payroll management and adequate center coverage.
• Establishes, modifies, implements, and monitors systems and procedures to enhance timely and efficient workflow.
• Ensures Center operations are maintained through appropriate planning and implementation of operations processes including; ordering supplies, inventory, security system, overall cleanliness, equipment maintenance and compliance with OSHA regulations.
• Schedule education trainings and workshops with vendors and clinical operations, as needed, to provide staff with continuing education.
• Utilize marketing tools to generate new business and host successful events.
• Be aware of and comply with all federal, state and local labor and employment laws applicable to employees at the Center including licensure of Estheticians, Nurse Practitioners, Physicians Assistants and Registered Nurses.

Benefits

• Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays.
• Comprehensive benefits package including medical, dental & vision insurance.
• 401k employee contributions, FSA, and dependent care options.
• Continuing education with our own University.
• Employee referral bonus program, employee resource groups, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree