Test Center Manager (Washington, DC)

Pearson • Washington, DC

1d • Onsite

About The Position

Pearson VUE is a global leader in computer-based testing for various programs worldwide. They offer a full suite of services from test development to data management and deliver exams through a secure network of test centers. Pearson VUE is part of Pearson, a leading learning company. This role is an entry-level Test Center Manager position based in Washington, DC, focusing on customer interaction, selecting and coaching Test Administrators, and conducting performance appraisals.

Requirements

• Ability to multi-task.
• High school diploma or equivalent is required.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must have the ability to sit for long periods of time.
• Must be able to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on ID cards and the computer screen.

Nice To Haves

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.

Responsibilities

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Other duties as assigned.
• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED