Center for Innovation Technician

Fayetteville Public Library•Fayetteville, AR

4d•Onsite

About The Position

The Center for Innovation Technician is responsible for providing customer service and technical support within the Center for Innovation at the Fayetteville Public Library. This role involves engaging with patrons, teaching programs, troubleshooting technology, performing maintenance on equipment, and assisting with various library services. The technician will also be involved in maintaining patron registrations, ensuring suites are set up, and staying updated on current technologies.

Requirements

High school diploma or GED, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
Minimum age to meet AOSH requirements for working near an automated conveyor and sorting system.
Intermediate computer and software skills including experience with Microsoft operating systems, Office Software, and Programming Languages.
Understanding of basic networking concepts.
Ability to effectively communicate orally and in writing.
Basic math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Ability to operate standard office equipment, including a telephone, printer, copier, scanner, fax machine, and hand-held radio.

Nice To Haves

Multilingual skills a plus.

Responsibilities

Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all of our materials and services.
Provide exemplary customer service in-person in the Center for Innovation and at all locations throughout the library.
Answer directional and general questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk.
Staff Center for Innovation suites and desks as needed.
Effectively communicate to patrons regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct.
Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns.
Ask open ended questions to assess, understand, and ascertain the customer needs, determine how to tailor your approach, and provide recommendations using your institutional knowledge to connect our customer with the right solution.
Design and teach relevant Center for Innovation programs for all age ranges.
Speak, instruct and/or perform in front of library and outreach audiences (frequently up to 750+ participants).
Be the first line of technical support for staff and patron issues and provide basic troubleshooting assistance for Center for Innovation suites.
Run patrons through orientations for the various Center for Innovation Suites and get them set up on equipment.
Perform routine maintenance and updates on the various tools in the Center for Innovation, such as the simulators and VR headsets.
Ensure the suites are set up for the arrival of our patrons, and complete with all their requested equipment.
Using Communico, register, check in, and maintain patron registrations for the various suites.
Assist with library services, programs, and outreach opportunities as needed.
Keep abreast of current and changing Center for Innovation technologies to answer patron questions.
Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work.
Complete work at an appropriate pace with a sense of urgency.
Demonstrated knowledge of safety equipment and procedures.
Carry out job responsibilities in a manner that minimizes the risk of injury to yourself, other staff, vendors, customers, and the Library.
Maintain all equipment in like new condition.
Collaborate with supervisor on departmental projects to ensure the smooth operation of the department.
Help orient new staff, ensuring a smooth acclimation to the library and our culture.
Train staff members as assigned.
Conduct special projects as assigned.
Represent your department on various library committees as assigned.
Protect library assets and ensure building security by monitoring security gates, adhering to library policies, and following appropriate closing procedure.
Assume personal responsibility for building maintenance and solving minor issues and problems.
Perform any other related duties as required or assigned.