Center Discharge Specialist

Ohio Gastroenterology Group•Columbus, OH

9d•Onsite

About The Position

This role is responsible for managing various administrative and patient-related tasks within a medical center. Key duties include tracking patient results, managing orders, communicating with patients and providers, preparing patient materials, and maintaining office supplies and equipment. The specialist will also provide backup support for the receptionist, handle patient check-ins, verify insurance, and manage patient information in compliance with HIPAA. The position requires a high school diploma, medical office experience, strong communication skills, and the ability to work independently and flexibly.

Requirements

Must have a high school diploma or equivalent.
Must have experience working in a medical office/environment.
Speaks fluent English.
Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.
Skill to use a personal computer and various software packages.
Ability to establish priorities, work independently, and proceed with objectives with little supervision.
Ability to handle and resolve problems.
Ability to organize work material and/or charts to ensure accuracy of patient records.
Neat appearance and a professional demeanor.
Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, including assisting co-workers.
Flexibility in working hours with willingness to work occasional overtime.

Responsibilities

Track path results for 'rec'd date' and 'providers signature.'
Task Doctors if paths results need a signature.
Call the lab department if a path report hasn't been resulted within the policy-outlined timeframe.
Review all patient checkouts.
Enter recalls.
Task providers team if a doctor has ordered any additional tests (e.g., labs, appointments).
Close orders (e.g., recalls, path reqs, recalls after they have been completed or reviewed).
Assist with calling patients to move up appointments if there are gaps in the schedules.
Mail letters to patients if discharge papers are inadvertently left behind.
Review PVL for changes to recall orders to ensure recalls were entered correctly after the paths came back.
Close old orders after reviewing for completion.
Make patient education copies for nurses (for when they're running low) to attach to discharge paperwork.
Place orders for toners for the machines and call for maintenance on them if machines are producing codes or prints are not coming out correctly.
Maintain office supply list and order for the center and front desk.
Work colonoscopy orders for patients that have had them done and enter the 'performed date.'
Close duplicate recalls for the same type.
Close open recalls for referrals (referrals that were scheduled are still left open and when doing check - verify they were scheduled for the referral and close that recall).
Break down charts and scan them to med records for chart entry.
Audit records to make sure scans from medical records are entered correctly.
Run daily schedules for center teams and providers.
Prepare patient prep packets to include labels and consent forms.
One week prior to appointment, conduct quality assurance check on each chart for readiness.
Make insurance verification calls as needed.
Back up to receptionist to receive patients during center hours.
Check patients in by using EMR (electronic medical records system).
Update patient demographic information.
Instruct patients regarding completion of forms and answer any questions, as appropriate.
Verify insurance information, scan insurance card & verify photo ID.
Collect money on patient balances if needed and provide receipt.
Notify the center when the patient is checked in.
Enter the kiosk form information and scan.
Answer and screen incoming telephone calls-page appropriate person or obtain message as warranted.
Maintain confidentiality of personal and financial information by utilizing HIPAA guidelines and regulations.
As time allows, assist the center with other tasks.
Perform other miscellaneous duties as assigned by nurse manager (or designee), practice manager, or human resource manager.