Center Director-Theodora Family Hotel

Volunteers of America Colorado•Denver, CO

13d•Onsite

About The Position

The Center Director for the Theodora Family Hotel is responsible for overseeing the day-to-day operations of all programs within the facility, which serve both families in the shelter program and individuals in the Grant Per Diem program. This position ensures appropriate staffing structures, supervises and trains staff, and maintains the safety of both staff and the facility. The Center Director supports program development by implementing policies, procedures, and systems that adapt to changing participant needs, assists with grant compliance and timely reporting, manages relief staff for residential programs, and represents the Theodora Family Hotel in the community to identify local needs and support collaborative initiatives. This role ensures that all programs operate efficiently, safely, and provide high-quality services to participants and families.

Requirements

Bachelor of Arts degree in human services, or a closely related field or related experience.
Two years of direct experience (paid or volunteer) working with people experiencing homelessness and mental health needs.
Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills.
Two years supervisory experience.
Knowledge of community-based resources for people experiencing homelessness.
Complete program credentialing process, to include criminal and civil background checks within 30 days of hire.
Willing to obtain first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications.
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud-based applications.
Strong time-management and prioritization skills.
Experience working both independently and, in a team-oriented, collaborative environment.
Strong organizational skills.

Nice To Haves

Master’s degree in a human service-related area or equivalent experience.
Five years of administrative experience in program management and staff supervision.
Must have experience with mental health, homelessness, case management, and residential services.
Complete program credentialing process, including criminal and civil background checks within 30 days of hire.
Willing to obtain first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications.
Colorado driver’s license and state-mandated automobile insurance.
Bilingual English and Spanish.

Responsibilities

Provide overall leadership for Theodora operations and programming, ensuring alignment with agency goals.
Develop and maintain effective systems and supervisory structures to support continuous 24/7 residential operations.
Ensure participant voices inform program development and service delivery.
Delegate operational responsibilities effectively to direct, contract, and support staff to maintain smooth day-to-day functioning.
Maintain familiarity with front desk and facility operations through periodic direct coverage.
Participate in on-call rotation, including evenings, weekends, and holidays.
Recruit, hire, train, supervise, and evaluate program staff, housing case managers, interns, and volunteers.
Foster a collaborative, inclusive team environment through staff meetings, coaching, mentorship, and professional development.
Ensure staff accountability for program components, documentation, community engagement, and service delivery standards.
Provide guidance and oversight in crisis intervention, trauma-informed care, housing case management, and advocacy services.
Oversee intake, discharge, and housing placement processes; ensure high-quality case management.
Ensure guests receive safe, trauma-informed services and access to community resources and referrals.
Monitor documentation quality and compliance across all required databases.
Oversee access to nutritional services via the warming kitchen, maintain health code compliance and manage the Child and Adult Care Food Program (CACFP).
Promote the safety, protection, and well-being of all guests.
Maintain the facility in a clean, safe, orderly, and “tour-ready” condition.
Ensure adherence to health, safety, and regulatory standards; address deficiencies promptly.
Develop, implement, and revise policies and procedures in collaboration with senior leadership; monitor staff adherence.
Monitor program revenue, expenditures, and budget compliance; take corrective action as needed.
Assist in grant preparation, submission, and monitoring; ensure timely reporting to funders.
Refine data collection systems, analyze program outcomes, and assess program effectiveness to inform continuous improvement.
Prepare and submit program data, reports, and analytics to the Metro Denver Director and Senior Director as required.
Order and manage necessary office, food, and facility supplies.
Serve as a liaison to community partners, corporate stakeholders, donors, and funding entities.
Develop and maintain partnerships with local agencies, shelters, transitional housing, and food programs.
Represent the program at community meetings, conferences, trainings, and workshops.
Collaborate with senior leadership to support Board committees and present program updates as requested.
Maintain strict confidentiality of participant, staff, and organizational information.
Perform all duties in accordance with the Social Work Code of Ethics.
Model professionalism and consistency in attendance and performance.
Perform other duties as assigned.