Center Director - Sterling Heights

PACE Southeast Michigan•Sterling Heights, MI

About The Position

The Center Director is accountable for the overall leadership, strategic direction, and operational performance of the Center, including finances, clinical and support operations, systems, processes, regulatory compliance, and people management. The Director ensures high-quality, participant-centered care and fosters collaboration, accountability, engagement, and continuous improvement. The role focuses on operational excellence, employee engagement, participant satisfaction, and adherence to the organization’s mission, vision, and values.

Requirements

Bachelor’s degree or 3–5 years of equivalent experience in healthcare operational leadership.
Proficiency in Microsoft Office Suite.
Ability to use electronic medical record systems and other technology platforms.
Comfort leveraging data systems to monitor performance metrics.
Ability to travel between organizational sites as needed.

Nice To Haves

Master’s degree.
Demonstrated experience leading interdisciplinary teams in a regulated healthcare environment.

Responsibilities

Lead and manage day-to-day operations of the assigned Day Center to provide extraordinary care, collaborative teamwork, effective processes, and efficient use of resources.
Develop and execute strategic and operational plans aligned with organizational goals.
Establish performance expectations and monitor operational, clinical, financial, and quality metrics.
Create and implement systems to improve service delivery, workflow efficiency, and overall center performance.
Collaborate cross-functionally to coordinate participant care and support services.
Partner with the CFO and CCO/COO to develop and manage annual operational and capital budgets.
Monitor financial performance and promote fiscal responsibility and achievement of financial benchmarks.
Identify cost-containment and operational-efficiency opportunities without compromising quality of care.
Ensure appropriate resource allocation for strategic priorities and participant needs.
Ensure participant-centered care across all disciplines.
Establish and monitor participant satisfaction metrics and implement action plans to address trends or concerns.
Ensure timely resolution of participant grievances and service recovery opportunities.
Promote participant engagement in care planning and development.
Lead continuous improvement initiatives to enhance participant experience and satisfaction.
Create and sustain a positive, inclusive, high-performing culture across the Center.
Lead and engage staff to promote teamwork, accountability, and shared ownership of outcomes.
Foster employee engagement through transparent communication, recognition, professional development, and empowerment.
Coach, mentor, and provide performance feedback to direct reports to support growth and talent development.
Ensure performance management processes are timely, fair, and aligned with organizational expectations.
Promote workforce stability through hiring, onboarding, staff development, and retention strategies.
Model and reinforce the organization’s mission, vision, and values.
Serve as a visible and accessible leader who builds trust across teams and departments.
Encourage innovation, continuous learning, and openness to change.
Collaborate with peers to ensure consistent standards, processes, and participant activities across centers.