Center Director - Sterling Heights

PACE Southeast Michigan•Sterling Heights, MI

About The Position

The Center Director is accountable for the overall leadership, strategic direction, and operational performance of the assigned Day Center. The role oversees finances, clinical and support operations, systems, processes, regulatory compliance, and people management. The Center Director ensures high-quality, participant-centered care and fosters a culture of collaboration, accountability, engagement, and continuous improvement. The position is responsible for operational excellence, employee engagement, and participant satisfaction while championing the organization’s mission, vision, and values. The Center Director leads day-to-day Center operations, develops and executes strategic and operational plans, establishes performance expectations, and monitors operational, clinical, financial, and quality metrics. The role works across functions to coordinate participant care and support services and to improve service delivery, workflows, and Center performance. The Director partners with the CFO and CCO/COO on annual operational and capital budgets, monitors financial performance, identifies cost-containment and efficiency opportunities, and allocates resources to strategic priorities and participant needs. The Director also supports participant satisfaction and service recovery, leads and develops staff, promotes a positive and inclusive workplace, and helps ensure consistent standards and activities across Centers. Travel between organizational sites may be required.

Requirements

Bachelor’s degree or 3–5 years of equivalent experience in healthcare operational leadership.
Proficiency in Microsoft Office Suite.
Ability to use electronic medical record systems and other technology platforms.
Ability to leverage data systems to monitor performance metrics.
Ability to travel between organizational sites as needed.

Nice To Haves

Master’s degree preferred.
Experience leading interdisciplinary teams in a regulated healthcare environment preferred.

Responsibilities

Lead and manage day-to-day activities of the assigned Day Center to support extraordinary care, collaborative teamwork, effective processes, and efficient resource use.
Develop and execute strategic and operational plans aligned with organizational goals.
Set performance expectations and monitor operational, clinical, financial, and quality metrics.
Create and implement systems to improve service delivery, workflow efficiency, and overall Center performance.
Collaborate cross-functionally to coordinate participant care and support services.
Partner with the CFO and CCO/COO to develop and manage annual operational and capital budgets.
Monitor financial performance and support fiscal responsibility and achievement of financial benchmarks.
Identify cost-containment and operational-efficiency opportunities without compromising care quality.
Ensure resources are appropriately allocated to strategic priorities and participant needs.
Establish and monitor participant satisfaction metrics and implement action plans to address trends or concerns.
Ensure timely resolution of participant grievances and service recovery opportunities.
Promote participant engagement in care planning and development.
Lead continuous improvement initiatives to enhance the participant experience and satisfaction.
Create and sustain a positive, inclusive, high-performing Center culture.
Lead and engage staff to promote teamwork, accountability, and shared ownership of outcomes.
Foster employee engagement through communication, recognition, professional development, and empowerment.
Coach, mentor, and provide performance feedback to direct reports to support their growth and talent development.
Ensure performance management processes are timely, fair, and aligned with organizational expectations.
Promote workforce stability through hiring, onboarding, staff development, and retention strategies.
Model and reinforce the organization’s mission, vision, and values in decisions and interactions.
Serve as a visible and accessible leader and build trust across teams and departments.
Encourage innovation, continuous learning, and openness to change.
Collaborate with peers to ensure consistent standards, processes, and participant activities across Centers.
Travel between organizational sites as needed.