Center Director/General manager

Musicologie Newark•Newark, NJ

10d•Onsite

About The Position

The Center Director will run a thriving neighborhood learning center where children build math confidence and a love of music. This role involves leading the team, welcoming families, and managing the center's day-to-day performance. The center houses two programs: S.A.M. Singapore Math and Musicologie. The Director is the primary representative for both programs and ensures the smooth operation of the entire center. Reporting directly to the owners, the Director has the authority to make decisions, implement new ideas, and influence the center's growth. This is fundamentally a sales and customer-focused leadership position. The top priority is converting leads into visits, visits into enrollments, and new families into long-term customers. Significant time will be dedicated to following up with prospective families, conducting tours and assessments, and engaging in enrollment conversations. Additionally, the Director will oversee daily operations, manage the teaching staff, support employees, and guarantee an excellent experience for every family across both S.A.M. Singapore Math and Musicologie. Expertise in music or math teaching is not required, as training on the programs will be provided.

Requirements

At least 3 years of professional experience, preferably in sales, customer service, management, education, hospitality, retail, fitness, childcare, or a similar environment.
Confident communicator comfortable making phone calls, following up consistently, and selling without being pushy.
Strong organizational and prioritization skills with the ability to manage multiple responsibilities.
Leadership or team management experience.
Strong problem-solving skills and a willingness to take ownership.
Comfortable using CRM, scheduling, and business software.
A positive, energetic personality and the ability to build strong relationships with families and staff.
You do not need to be a math or music expert.

Responsibilities

Turn leads into visits, visits into enrollments, and new families into long-term customers.
Follow up with prospective families by phone, text, and email.
Conduct tours, assessments, and enrollment conversations.
Understand family needs, explain program value, and secure enrollments.
Follow up with families after assessments and with past or inactive leads.
Track leads, appointments, conversions, and enrollment goals using CRM and scheduling systems.
Build relationships with families and create a welcoming experience.
Oversee the daily operation of the center, including schedules, classrooms, supplies, and logistics.
Hire, onboard, schedule, train, coach, and manage teachers and staff.
Delegate effectively to avoid becoming a bottleneck.
Address performance issues and maintain a positive, accountable team environment.
Solve day-to-day problems to ensure smooth center operations.
Respond to parent questions and concerns with professionalism, ownership, and urgency.
Help improve student retention and overall customer satisfaction.
Support local marketing, promotions, open houses, concerts, math competitions, and community events.
Build relationships with local schools, organizations, and community partners.
Identify opportunities to bring new families into the center and increase enrollment.