CENTER DIRECTOR

City of New York•New York, NY

3d•$68,214 - $127,088

About The Position

The Center Director manages, administers, directs, and coordinates the daily operations of the HIV/AIDS Services Administration (HASA) Amsterdam Center under the direction of the HASA Regional Manager. The Center provides social, financial, and vocational services to eligible individuals and families in New York City affected by HIV or AIDS. The Director is responsible for ensuring that services comply with federal, state, and city requirements and for maintaining high-quality, individualized, efficient, and effective service delivery. The role oversees Center staff and operations, ensures timely delivery of services and benefits, and coordinates with HASA leadership and community partners. The Director also represents the Center in meetings with health care communities, civic groups, government and nongovernmental agencies, and elected officials, interpreting departmental policy and helping resolve issues.

Requirements

Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or scored 100 and immediately reachable on Exam No. 1121.
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic organization, or community organization operating in social services; or equivalent education and/or experience.
All candidates qualifying through equivalent education and/or experience must have a baccalaureate degree from an accredited college and one year of administrative or management-level experience as described.

Responsibilities

Manage and coordinate the Center’s day-to-day administrative and operational functions and ensure program services meet and consistently enforce applicable federal, state, city, and agency standards.
Maintain an office environment sensitive to customers’ needs, protect confidentiality, respond to confidentiality breaches, and initiate safeguards, staff training, or disciplinary action as appropriate.
Notify HASA Administration of urgent or critical situations.
Implement HASA mandates, procedures, and systems for client contacts, benefit issuance, case stabilization, homelessness diversion, community-service referrals, and permanency planning for family cases.
Establish performance standards and site productivity goals; supervise financial eligibility, social service, and support service staff, including procedural compliance, time and leave rules, disciplinary actions, and unit administration.
Coordinate incoming case distribution from Service Line and prompt assignment to the appropriate unit or worker; maintain tracking to support accurate and timely case transactions and reporting to the Regional Manager.
Provide primary oversight and final approval or disapproval for complex case reviews, including Case-by-Case Financial Assistance and Rental Assistance.
Identify staff training needs and ensure staff are trained in federal, state, city, and agency policies and procedures.
Work regularly with the Regional Manager to resolve multi-situational cases and administrative issues and ensure follow-up on cases referred to resources outside HASA.
Liaise with community-based organizations, hospitals, community health centers, physicians, drug programs, and elected officials to interpret policies, resolve consumer issues, and communicate community concerns to HASA Administration.
Attend and conduct meetings with health care community representatives, civic groups, government and nongovernmental agencies, and elected officials.
Manage the Center to provide cost-effective, efficient, high-quality services supporting medically appropriate housing, financial security, access to medical care and treatment, social wellbeing, dignity, and self-sufficiency.
Perform other related duties as necessary.