Center Director

ILSC Education Group • Cincinnati, OH

8d • Onsite

About The Position

Every year, students from around the world arrive in the United States to improve their English, prepare for university, and pursue life-changing opportunities. As Center Director, you'll be the leader who creates that experience. This role combines the responsibilities of a business leader, community ambassador, operations executive, and student advocate. You'll lead a talented team, oversee center operations, build relationships with university partners, and create an environment where students and employees thrive.

Requirements

• Bachelor's degree required
• Leadership experience in higher education, international education, hospitality, student affairs, or another service-oriented organization.
• Experience managing budgets and business operations.
• Strong communication, relationship-building, and leadership skills.
• Experience working with diverse cultures and international populations.

Nice To Haves

• Master's preferred.
• ESL, TESOL, or English language program experience preferred but not required.

Responsibilities

• Provide overall leadership for daily operations.
• Hire, coach, mentor, and develop a high-performing team.
• Foster a collaborative, inclusive, student-centered culture.
• Drive accountability and continuous improvement.
• Create a welcoming environment for international students.
• Support student engagement, retention, and success.
• Partner with the Academic Director to ensure educational excellence.
• Resolve student concerns with professionalism and empathy.
• Serve as the primary liaison with university partners.
• Develop relationships with referral partners, landlords, and community organizations.
• Represent ELS in the local community.
• Own the center budget and financial performance.
• Monitor KPIs, enrollment, revenue, and expenses.
• Identify opportunities for growth and operational efficiency.
• Maintain compliance with company policies and regulations.
• Oversee center appearance, safety, reporting, and audits.
• Promote a culture of quality and continuous improvement.

Benefits

• health insurance, including options for medical plans, dental, vision, HSA or FSA plans, life insurance and AD&D, short-term disability, and long-term disability.
• 401k Retirement Plan
• Tuition Reimbursement
• Employee Assistance Program
• Paid Time Off/Leave (Vacation, Paid Holidays and Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager