(PT) Center Court Host

IHG•Chicago, IL

1d•$26 - $28•Onsite

About The Position

The Center Court Host is responsible for greeting guests according to IHG standards, managing telephone communications and reservations, and attending to special guest requests. This role promotes the image of the restaurant through impeccable manners and diplomacy, and communicates effectively with superiors regarding guest feedback and operational issues. The host ensures polite and courteous interactions with guests, follows procedures for cash handling and bill presentation, and maintains positive working relationships with colleagues. Participation in daily briefings and training sessions is required. Additionally, the host monitors the Opentable System, ensures menus are clean and available, and assists with table setup and cleaning. The role also involves implementing hotel and department regulations concerning house rules, health and safety, grooming, quality, service, and hygiene.

Requirements

Impeccable manners, diplomacy and tact towards restaurant/hotel guests.
Ability to communicate effectively with superiors.
Polite communication and courtesy to guests.
Follows procedures on Cash handling and Bill presentation.
Maintains effective employee working relationships.
Attends and participates in daily briefings and other meetings.
Attends and participates in training sessions.
Ensures Opentable System is running properly.
Ensures menus are checked and clean.
Greets guests with a warm welcome.
Assists guests with chairs.
Presents menus and wine lists.
Promotes buffet and mentions server's name during breakfast service.
Wishes guests a pleasant meal.
Offers parting comments to guests.
Performs daily tasks and cleaning schedule duties.
Assists with table cleaning and setup.
Complies with workplace health and safety requirements.
Implements hotel and department regulations, policies, and procedures.

Responsibilities

Greets guests upon arrival, according to IHG standards.
Answers telephone communications and takes reservations.
Attends to special guests’ requests.
Promotes image of restaurant by displaying impeccable manners, diplomacy and tact towards restaurant/hotel guests.
Communicates to his/her superior any difficulties, guest comment and other relevant information.
Communicates politely and display courtesy to guests.
Follows the procedure on Cash handling and Bill presentation to guests.
Establishes and maintains effective employee working relationships.
Attends and participates in daily briefings and other meetings as scheduled.
Attends and participates in training sessions as scheduled.
Checks to ensure that the Opentable System is running properly during and before service.
Ensures that all menus are checked and clean and inform manager if more menus are needed.
Greets every single guest with a warm welcome, in the appropriate area of entrance.
Helps guests with the chair.
Presents an open menu to each guest and a clean wine list to every table.
During breakfast service, presents our breakfast menu and the 2 options buffet/a la carte and promote our buffet and mention the server’s name.
Wishes the guest a pleasant meal.
Offers a parting comment as the guest exit the restaurant.
Performs duties noted on the daily tasks & cleaning schedule.
Assists in the table cleaning and set up when available.
Performs other duties, tasks and special projects as assigned.
Complies with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Assists in maintaining the restaurant in all areas.
Implements the hotel and department regulations, policies and procedures including but not limited to: House Rules and Regulation, Health and Safety, Grooming, Quality, Service, and Hygiene and Cleanliness.