NiCE CXone BA

Capgemini • Atlanta, GA

14h • $90,000 - $120,000 • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• 8 years of experience in leading CCaaS platform such as NICE Genesys or Avaya
• 8 years of extensive handson experience on WFM Reports Dashboards Contact center SLAs
• Knowledge of Jira and Scrum
• Must have overview of integrations such as IP output parameters real timebatch integrations etc
• Good understanding of SDLC

Responsibilities

• Responsible for working with business product owner and gathering requirements
• Creating stories and sub tasks in Jira attach documentation to stories
• Obtain approvals from product owners in timely manner
• Work with offshore developers and get requirements built
• Conduct workshops and present demos of work completed gather feedback and update stories
• Work with SMEs and architects to document dependencies
• Work closely with the internal teams to understand current needs identify the desired process models and solution architecture
• Lead facilitate and provide business expertise
• Contribute to project plans to obtain approval for detailed plans and resource estimates
• Present weekly status reports to leadership

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed