NICE CXone Developer Lead

Capgemini • Cincinnati, OH

6d • $90,000 - $120,000

About The Position

We are seeking an experienced NICE CXone Development Lead who can provide hands‑on technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AI‑enabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations.

Requirements

• 6+ years of experience in CCaaS platforms, with strong focus on NICE CXone
• 5+ years of hands‑on experience with: NICE IVR / Studio scripting, WFM / WEM
• Reports and dashboards
• JavaScript / scripting within CXone
• Experience with CRM‑embedded CXone agent, screen pop, and customer journey integration
• 2+ years of hands‑on experience with REST/API‑based CRM integrations
• Strong understanding of AI/ML capabilities within NICE CXone and AI‑led CX use cases
• Strong knowledge of Agile delivery, Jira, and Scrum
• Excellent communication, documentation, and presentation skills

Nice To Haves

• NICE Advanced Certifications

Responsibilities

• Own technical architecture, detailed design, and development on the NICE CXone platform
• Act as hands‑on SME and technical lead, contributing directly to configuration, scripting, and solution build
• Design and deliver end‑to‑end CXone solutions including: IVR / Studio call flows, Omnichannel workflows, CRM‑embedded agent experiences
• Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
• Work closely with business, architects, and delivery teams to understand requirements and design target‑state solutions
• Lead integration design and implementation, including CRM screen pops and REST‑based integrations
• Conduct code/configuration reviews to ensure quality, maintainability, and security
• Coach and mentor developers; provide technical guidance across the team
• Contribute to architecture plans, estimates, and delivery timelines
• Support change and release initiatives related to CXone platform enhancements

Benefits

• Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed