Center Aide - Senior & Community Centers

Town of Cary•Cary, NC

5d•Onsite

About The Position

Cary’s Parks, Recreation, and Cultural Resources Department is seeking energetic and creative individuals at least 18 years of age who are enthusiastic about giving back to the community and providing exemplary customer service to citizens visiting or contacting our facilities. As a Center Aide, you are a citizen advocate of all things Cary. You are part of our citizen support team and your passion for providing exceptional customer service contributes to our high level of customer satisfaction. Acting as the first line of response to our citizens, you will communicate in an open, helpful, and engaging way and focus on finding the right solution with each citizen. You will connect with our citizens to address questions and resolve issues, then work with various teams to resolve customer support concerns, escalate issues, and serve as an ambassador for our community centers. You will serve as a host/hostess of public reservations held in the facilities welcoming their guests to our center. Must be available to work a flexible work week which includes some weekend coverage. This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year. Weekend and evening work are required. The Parks, Recreation and Cultural Resources Senior & Community Centers are located at: Cary Senior Center:120 Maury Odell Dr, Cary Bond Park Community Center: 150 Metro Park Dr, Cary Herbert C. Young Community Center: 101 Wilkinson Avenue, Cary Middle Creek Community Center: 125 Middle Creek Park Avenue, Apex

Requirements

Requires a combination of education and experience equivalent to a high school diploma/GED.
General knowledge of computers and related software
General knowledge of standard office practices, procedures, and filing systems maintenance
General knowledge of cash collection procedures
Ability to remain organized, multitask, and meet deadlines
Ability to communicate with coworkers and the public tactfully and constructively
Ability to work independently
Ability to understand and carry out verbal and written instructions
Ability to acquire knowledge of policies, procedures and services of the center, division and department
Requires drug testing and background check (which may include criminal history check, SBI fingerprinting, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Nice To Haves

Some in-person customer service experience.
Knowledge of computers and some Microsoft Office 365 proficiency

Responsibilities

Receives and processes room reservation inquiries for private reservations, programs, and events
Proactively identifies facility needs and suggests solutions
Greets the public in person
Communicates with patrons to address concerns
Manages facility reservations
Provides Town information and materials to citizens or redirects the citizen to the appropriate staff
Notifies patrons of program cancelations, changes, or updates
Follows up with supervisor and/or program assistant as needed
Enforces Cary policies and procedures
Opens and/or closes and secures the facility when assigned
Registers citizens for Parks, Recreation & Cultural Resources programs, maintains citizen account records, and sells items through a Point-of-Sale (POS) system
Performs basic accounting for money received through the cash register
Assists patrons with the program registration portal and educates citizens on the program offerings
Sets up/takes down rooms and gyms and equipment
Assists with special events during set up and take down
Performs other job-related tasks as required.