Center Administrator

CenterWell • Atlanta, GA

11d • $71,100 - $97,800 • Onsite

About The Position

Become a part of our caring community. You will report to the Associate Operations Director. This is an onsite outpatient clinic located in Atlanta, GA. As a Center Administrator, you will: Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, manage daily schedules, and ongoing training and development. Ensure adherence to state and federal regulations. Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results. Monitor and improve NPS Scores, providing explanations and conducting service recovery request Use your skills to make an impact.

Requirements

• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations
• Direct leadership experience and a demonstrated ability to lead, coach, and mentor teams
• Primary Care experience
• Full-risk VBC experience
• Understanding of state and federal healthcare regulations
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools
• Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program
• Candidates selected for this job will be required to be screened for TB
• Current CPR certification
• Associates working in the State of Florida will need ACHA Level II Background clearance

Nice To Haves

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience
• Familiarity with Medicare
• Experience managing a budget of $500,000+

Responsibilities

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example
• Supervise and manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, manage daily schedules, and ongoing training and development
• Ensure adherence to state and federal regulations
• Plan and execute staff meetings
• Demonstrate strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree