Center Administrator

Tutoring Club•Mclean, VA

6d•Onsite

About The Position

We’re committed to helping our students - and you - reach your potential. We have been told that we are the best tutoring company to work for , and we have to agree! We are changing the world one child at a time - and you really do see it in our students every day! We provide the chance to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills. The prospect of being surrounded by bright, driven, fun people, day-in and day-out, who are making a difference in the lives of their students everyday. That's the kind of work you can expect to do at Tutoring Club. Tutoring Club is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Consistently voted Best Tutoring Service, Best SAT/ACT Test Prep Provider, Best College Advisor, and a Best Enrichment Program by the readers of The Sun Gazette and Arlington , Northern Virginia , and Washington Family Magazines , Tutoring Club of McLean has been helping students of all ages and abilities thrive since 2010. From early learning to college preparation, we are a dedicated partner for every step of their journey and a trusted, long standing member of the communities we serve. At Tutoring Club, we teach students how to learn, and we believe that educators are mentors. Our team works closely with students to provide individualized support. We prepare students to thrive in any academic setting, and build lasting confidence that brings out the best in every student. Behind those students is an incredible team—and behind a great team are great operations. That's where you come in. We're looking for an exceptional Center Administrator who loves organization, solves problems, communicates beautifully, and takes pride in making a busy organization run exceptionally well. If you're the person people rely on because you remember the details, anticipate what's coming, and get things done, you may have just found your next role. Our Center Administrator is a critical part of the day-to-day operation of our learning center. This isn't a traditional administrative assistant position. You'll be one of the people who keeps our center running. You'll help ensure that our students and tutors are scheduled effectively, families receive timely communication, reports and meeting materials are prepared, records are maintained, supplies are available, and our center is organized and ready for students each day. Much of your work will happen behind a computer—managing schedules, email, spreadsheets, records, reports, and multiple systems—but you'll also be an important face and voice of Tutoring Club for our students, parents, and staff. You'll work closely with our leadership team and help create the operational foundation that allows our educators to focus on what they do best: helping students succeed. We have established processes, training, and systems to help you learn the role. But we're not looking for someone who simply checks boxes. We're looking for someone who takes ownership. When something isn't working, you notice. You ask why. You troubleshoot. You communicate. You look ahead instead of simply reacting to what's immediately in front of you. And when there's a better way to do something, you're willing to help us find it. For the right person, this will be super fun and the ideal opportunity, working with a stable and fun company that is making an impact in its community and helping shape future generations. TCM is a fun company because we hire fun individuals. There is unlimited potential for growth within the company; Administrators that deliver results can be placed on a Center Director track and eventually lead their own center if they desire.

Requirements

Exceptionally organized and naturally keep track of details
Proactive —you notice what needs attention before someone has to ask
Love taking a lot of moving pieces and turning them into an organized system
Strong executive-functioning skills in both the digital and physical worlds
Can juggle multiple competing priorities while still recognizing what's most important
Work quickly and efficiently while maintaining strong attention to detail
Think critically and enjoy solving problems
Self-sufficient but communicate early when you need information, support, or additional resources
Stay calm, centered, and resourceful when the environment gets busy
Excellent follow-through and take genuine ownership of your responsibilities
Comfortable making decisions within your role
Highly comfortable with technology and learning new systems
Proficient with Google Workspace and particularly comfortable working in Google Sheets
Communicate professionally, clearly, and warmly in person, over the phone, and in writing
Comfortable interacting with students, parents, educators, and other professionals
Welcome constructive feedback and use it to improve
Don't need everything to be perfect before you begin—you can move something forward, learn, refine, and make it better the next time
Intelligence, enthusiasm, initiative, and great operations
Demonstrated ability to successfully manage people, information, deadlines, schedules, systems, and a lot of moving pieces
Experience in office or business administration
Experience in office management
Experience in scheduling or operations
Experience in project or program coordination
Experience in a law firm, medical office, professional-services firm, or other detail-intensive environment
Experience in education or school administration
Experience in customer or client operations
Experience in military administration, operations, logistics, or another transferable military specialty
Experience in another fast-paced professional environment where organization, deadlines, communication, and follow-through mattered every day
Ability to organize, prioritize, communicate, troubleshoot, and execute

Nice To Haves

Full-time potential
Leadership position rooted in customer-service, relationship, and communication skills
Strong focus on growth mindset and welcoming personality
Amazing ability to navigate the internet and Google Software Suite with ease
Dependability, trustworthiness, and drive to grow and be better
Veterans and military spouses
Experienced professionals returning to the workforce
Graduate students with significant administrative, operations, or professional experience

Responsibilities

Own and maintain student and tutor scheduling, proactively adjusting schedules as cancellations, staffing changes, and student needs arise
Help optimize schedules so they work well for both our students and our center
Manage day-to-day email and phone communications with families and staff
Prepare the center, schedules, materials, and administrative details for each day's tutoring sessions
Welcome students and families and provide a warm, professional customer experience
Prepare reports, documentation, and materials for parent and student meetings
Support student assessments, including scoring and preparing reports and related documentation
Maintain student records, binders, files, and other documentation
Manage both our physical and digital administrative systems
Track curriculum materials, practice tests, office supplies, and other inventory so we're prepared before something runs out
Keep our center organized, stocked, professional, and ready for students
Ensure administrative tasks, internal communications, and assigned projects are completed and followed through
Troubleshoot day-to-day issues and know when to solve something independently—and when to escalate it
Help identify ways to make our processes more efficient, consistent, and effective
Work closely with our leadership team to keep information flowing and prevent things from falling through the cracks