Census Management Analyst - Remote

Dragonfly Health • Mesa, AZ

10h • Remote

About The Position

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you’ll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Requirements

• High school diploma or GED required
• 2–3 years of customer, vendor, data support, analytics, or information presentation experience preferred
• Strong analytical skills with the ability to review data, identify trends, connect information, and summarize findings clearly
• Professional communication and customer service skills, including the ability to work with clients and internal partners
• Intermediate to advanced Excel skills and comfort working with Microsoft Office, business software, and web-based tools
• Healthcare, hospice, durable medical equipment, or DMETrack/order management experience preferred
• Ability to maintain confidentiality and follow procedures related to patient information and HIPAA compliance

Responsibilities

• Review client census data and identify discrepancies between hospice census records and active DMETrack patients
• Partner with clients, providers, and relationship managers to verify, correct, and maintain accurate census information
• Monitor DME usage metrics, patient days, and profitability indicators to identify trends, root causes, and improvement opportunities
• Process hospice discharge data, duplicate patient records, billing adjustments, and multiple-provider situations within DMETrack
• Audit EMR interface activity to help ensure pick-up orders are automated and census records remain accurate

Benefits

• Competitive Pay
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED