Census Management Analyst

Dragonfly Health • Mesa, AZ

4h

About The Position

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development. Dragonfly Health is our name for a reason. The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises. Whatever it takes. Wherever it takes us.

Requirements

• High school diploma or GED required
• 2–3 years of customer, vendor, data support, analytics, or information presentation experience preferred
• Strong analytical skills with the ability to review data, identify trends, connect information, and summarize findings clearly
• Professional communication and customer service skills, including the ability to work with clients and internal partners
• Intermediate to advanced Excel skills and comfort working with Microsoft Office, business software, and web-based tools
• Healthcare, hospice, durable medical equipment, or DMETrack/order management experience preferred
• Ability to maintain confidentiality and follow procedures related to patient information and HIPAA compliance

Responsibilities

• Review client census data and identify discrepancies between hospice census records and active DMETrack patients
• Partner with clients, providers, and relationship managers to verify, correct, and maintain accurate census information
• Monitor DME usage metrics, patient days, and profitability indicators to identify trends, root causes, and improvement opportunities
• Process hospice discharge data, duplicate patient records, billing adjustments, and multiple-provider situations within DMETrack
• Audit EMR interface activity to help ensure pick-up orders are automated and census records remain accurate

Benefits

• Competitive Pay
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED