Cemetery Arrangement Counselor - Holy Cross Cemetery (Culver City)

Archdiocese of Los Angeles•Culver City, CA

14h•Onsite

About The Position

Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials. Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

Requirements

Active member of a Roman Catholic faith community.
High School degree or equivalent.
Basic clerical skills and experience with customer service.
Two years of customer service experience.
Knowledge of Christian Burial in the Catholic Church.
Knowledge of AS/400 system operations.
Skill in developing and maintaining effective working relationships.
Skill in interpersonal skills including tact, patience and diplomacy.
Skill in effective customer service, including ability to follow multiple pending requests through to completion.
Skill in data entry and reconciliation techniques.
Ability to express or exchange information by means of the spoken word.
Ability to communicate effectively in written and oral form.
Ability to work independently with initiative and little supervision.
Ability to handle high level of responsibility.
Ability to maintain confidentiality.
Ability to analyze and isolate errors and/or anomalies in system processing.
Ability to organize and coordinate projects.

Nice To Haves

Bilingual skills in English/Spanish preferred.

Responsibilities

Develops a growing rapport with families/patrons with an emphasis on service.
Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
Understanding of Liturgy Planning.
Assists patrons with at-need cemetery arrangements, works with parishes and mortuaries in assisting patrons.
Advises and assists cemetery management regarding complaints from patrons, suppliers and other companies.
Flexibility to assist between cemeteries as business needs dictate.
May assist with answering mail regarding locations, genealogy and business matters.
Assists patrons with questions and concerns or refers to cemetery management for resolution.
Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department.
Completes affidavit of heirs and/or release of interest forms as needed.
May be required to interpret and/or translate for families in Spanish, as needed.
Prepares invoices for management approval.
Prepares interment right authorization and forwards to patrons.
Verifies grave set-up, updates property inventory.
Follows up with work orders making notations in the system.
Performs other duties as assigned.