CEM Navy Blvd Pensacola, FM

Five Below•Pensacola, FL

18h•Onsite

About The Position

The CEM leads front-end operations at a Five Below store, focusing on customer service, checkout experience, front-end merchandising, and store readiness. The role supports the Store Manager by helping recruit, train, coach, develop, and supervise crew members, and performs Store Manager duties in their absence. The CEM also works with the store leadership team on merchandising and recovery, responds to corporate communications, and performs store maintenance. Additional responsibilities may be assigned by the Store Manager as dictated by store needs.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; ascend and descend ladders; kneel, bend, twist, and stoop; move across the sales floor and to and from the stock room; and communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
Lead the assigned store toward customer-service score goals provided by the District Manager.
Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
Ensure front-end equipment is operational and associates are trained on applicable services.
Perform opening and closing procedures; maintain cleanliness, recovery, and customer readiness.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Undertake additional responsibilities assigned by the Store Manager based on store needs.