CEM Navy Blvd Pensacola, FM

Five Below•Pensacola, FL

1d•Onsite

About The Position

The CEM leads customer service and front-end operations at a Five Below store, ensuring associates deliver the B.E.S.T. customer service experience and provide guests with a fast, friendly checkout. The role helps the store achieve customer service score goals, maintains front-end merchandising and equipment, and keeps the store clean, recovered, and ready for customers. The CEM partners with the Store Manager and leadership team to recruit, train, coach, develop, and supervise crew members; supports merchandising and World Recovery; and performs Store Manager duties when the Store Manager is absent. Additional responsibilities may be assigned according to store needs. This hourly position starts at $18.00. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. It involves frequent register operation, handling merchandise, climbing ladders, moving around the store, and maintaining an upright stationary position for much of the workday.

Requirements

High school graduate or equivalent.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.
Remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
Lead front-end operations and ensure candy, soda, snacks, and other front-end merchandising meet or exceed brand standards.
Ensure front-end equipment is working and associates are trained on applicable services.
Manage opening and closing procedures, store cleanliness, recovery, and customer readiness.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.