Eng II, Cell Site Engineer

Verizon•Wilmington, NC

1d•Onsite

About The Position

We are a 24x7 highly visible Operations environment that performs troubleshooting, driving issues to resolution, and related functions. You’ll be doing regular troubleshooting and maintenance, keeping inventories, doing audits, and creating reports. You’ll also be analyzing our network coverage and finding ways to make it even better. Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance. Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations. Configuring network routers and switches for network optimization. Complying with company- and industry-wide standard directives to maintain network performance and enhance efficiency. Providing timely and accurate network updates to leadership and external teams; communicating technical details in a clear and concise manner.

Requirements

Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Exposure to AI tools such as Claude or Gemini in a technical or professional setting.
Willingness to work rotating shifts including weekends and holidays.
Valid driver's license and willing to operate a company vehicle throughout the territories assigned.

Nice To Haves

Technically aligned Associate’s Degree or Bachelor's Degree
Certifications - (CCNA, CCNP, and/or other vendor equivalents).
Experience in routers, switches, Firewalls, load balancers and connection correlation from end to end.
Experience in 4G/5G platforms.
Computer support experience, including troubleshooting PC hardware and configurations.
Strong customer service/vendor management experience.

Responsibilities

Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
Configuring network routers and switches for network optimization.
Complying with company- and industry-wide standard directives to maintain network performance and enhance efficiency.
Providing timely and accurate network updates to leadership and external teams; communicating technical details in a clear and concise manner.
Regular troubleshooting and maintenance.
Keeping inventories.
Doing audits.
Creating reports.
Analyzing network coverage and finding ways to improve it.