Cell Phone Technician

uBreakiFix Frisco•Frisco, TX

8h•Onsite

About The Position

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.

Requirements

Must be ABLE to repair PHONES, IPADS and LAPTOPS.
Outstanding customer service skills.
Excellent technical, problem solving, and analytical skills.
Exceptional organizational skills.
Strong written and oral communication skills.
Proficient in Microsoft Office.
Work well in team environment.
Ability to work flexible hours, including weekends and holidays.
High school diploma or GED.

Nice To Haves

Soldering and console experience
Apple Certified Macintosh Technician (ACMT).
Experience repairing electronics, smartphones, PC/MACs, and game consoles.
Previous experience working at retail electronics store.

Responsibilities

Diagnose, troubleshoot and repair devices.
Provide recommendations for problem resolution.
Explain complex technical issues to customers in a non-technical, simple to understand manner.
Provide repair and replacement estimates to customers.
Ensure that all repairs meet or exceed uBreakiFix quality standards.
Greet customers in a friendly manner and maintain a positive work environment.
Answer phone calls to the store with a professional, courteous and friendly demeanor.
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
Keep track of all devices and inventory while safeguarding all store stock.
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
Maintain the cleanliness and professional appearance of the store.