Ceiling Installation Specialist – Product Trainer
About The Position
Rockfon is seeking a Ceiling Installation Specialist/Trainer, based in our Chicago facility, as part of our Rockfon Product Management team. This role is hybrid, working in the office Monday through Thursday, and work from home available on Fridays. This position will report to the Head of Product Management and requires travel of up to 50%, with occasional international travel. Rockfon, part of ROCKWOOL Group, offers advanced acoustic ceilings and wall solutions to create beautiful, comfortable spaces (www.rockfon.com). Ready to help build a better future for generations to come? In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. Join us and make a difference! The Ceiling Installation Specialist – Product Trainer will be responsible for training and certifying, as well as providing on-site support to installation ceiling contractors in Rockfon’s Mono Acoustic ceiling system. Additionally, this role will ensure the successful installation of Specialty Ceiling and Acoustical Ceiling Tile systems. This role will serve as the primary member of the Technical Services team to address installation questions and concerns via calls and emails, ensuring our customers receive the highest level of support.
Requirements
- Minimum 2-3 years of commercial construction experience installing gypsum wallboard and/or seamless acoustical ceiling including estimating, installing, joint finishing and spray painting
- Experience within the Ceilings industry
- Understand ceiling industry testing, codes and standards, taking a hands-on approach to product training
- Strong training skills to support marketing initiatives and proper installation practices
- Familiar with standard concepts, practices and procedures within the commercial construction arena – including reading architectural drawings, bids, project schedules, change order processes and budgeting
- Familiarity with construction software programs such as CAD and BIM
- Computer proficiency in MS Word, Excel and CRM
Responsibilities
- Support the hands-on training programs for Mono Acoustic to new and existing installers, following the principles of existing Mono Acoustic Certified Installer training programs.
- Provide jobsite installation support for Mono Acoustic, Specialty Ceilings and Acoustical Ceilings Tile, driving knowledge and skill to ensure that installers successfully apply products onto their projects.
- Identifies and analyzes product failures; orders and identifies replacement parts, components products as needed
- Provide installation support for product development efforts as assigned.
- Provide product and installation training to internal and external teams as directed.
- Primary respondent to technical questions submitted to the Technical Services via email or the Technical Services hotline
- Travel up to 50% to support opportunities across North America and Europe as needed
Benefits
- Comprehensive medical, dental, and vision plans.
- 401K Match: Up to 6%
- Generous PTO, 12 paid holidays, and parental leave.
- Educational Assistance & Career Growth
- Fitness reimbursement and EAP access.
- Company-provided PPE and programs to keep you protected.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
