CEC Service Consultant - Don Valley North Hyundai (DVNH)

WEINS Auto Group

10d•Hybrid

About The Position

Weins Auto Group is looking for a highly motivated and detail-orientated CEC Service Consultant to support our Service Team at Don Valley North Hyundai, a division of Weins. This position will be working onsite in our CEC Center in Markham during the first 6 months for trainings. Upon successful completion of trainings, the incumbent will work completely remote. In this customer-focused role, you’ll handle all incoming customer appointment inquiries with professionalism and efficiency. If you are interested in working in a fast-paced setting, and thrive from offering exceptional customer service experiences, then this could be the next position for you. We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person. Join us; we are transforming the auto industry.

Requirements

Customer service experience considered an asset
Exceptional customer service skills

Responsibilities

Handle all incoming customer appointment inquiries quickly and accurately (telephone and by email)
Electronically schedule service appointments for the Assistant Service Managers, distributing work evenly unless otherwise directed by management
Generate appointment list on a daily basis.
Follow up on no-show appointments
Respond to customer concerns and requests that have been received through the Dealer Voice System
Perform any other administrative tasks as directed by management