CE and Power Platform Functional Consultant

Enavate•Tampa, FL

5d•Onsite

About The Position

Enavate is a US-based IT company and a Microsoft Gold Partner, known for delivering tailored business solutions that help SMB organizations transform their operations. As we continue to expand our client engagements, we are looking for an experienced CE and Power Platform Functional Consultant to join us as a contractor based in the United States. In this role, you will work closely with our delivery teams and clients to design, implement, and optimize Dynamics 365 Customer Engagement solutions, particularly within Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights - Journeys, alongside the Microsoft Power Platform and Copilot Agents. You will act as a trusted advisor to clients, helping translate business needs into effective solutions while ensuring successful implementation and adoption.

Requirements

Strong experience implementing Microsoft Dynamics 365 Sales and Field Service.
Hands-on experience with Dynamics 365 Customer Insights - Journeys and Customer Service.
Experience building solutions with Power Apps and Power Automate.
Strong understanding of CRM processes, automation, and customer engagement solutions.
Experience with data migration, integrations, and system configuration within the Dynamics ecosystem.
Ability to work independently in a client-facing consulting role.
Strong problem-solving and analytical skills.
Excellent communication and stakeholder engagement skills.
Ability to work effectively with distributed teams and international colleagues.
Comfortable interacting directly with business stakeholders and technical teams.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Nice To Haves

Experience implementing Power Pages and/or Copilot Agents is a plus.
Microsoft certifications related to Dynamics 365 or Power Platform are highly desirable.
Experience with Dynamics 365 Customer Service.
Experience with Power BI or Dynamics 365 Business Central.
Experience with Copilot or AI capabilities within the Microsoft ecosystem.
Experience with D365 on-premise to online migrations.
Previous involvement in pre-sales or solutioning activities.
Active U.S. security clearance (or ability to obtain one) is a strong plus.

Responsibilities

Work closely with client stakeholders to understand business needs and translate them into effective Dynamics 365 solutions.
Provide guidance on best practices for Dynamics 365 CE and Power Platform.
Support solution design and ensure alignment with client business objectives.
Implement and configure Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights - Journeys.
Design and implement Power Platform solutions, including Power Apps and Power Automate, to automate and streamline business processes.
Design and support integrations between Dynamics 365 and other enterprise systems.
Participate in requirements gathering, configuration, testing, deployment, and post-go-live support.
Troubleshoot and resolve functional or technical issues related to Dynamics 365 and Power Platform solutions.
Collaborate with solution architects, developers, and project managers to deliver successful client outcomes.
Contribute to solution documentation and knowledge sharing within the delivery team.
Support pre-sales activities when needed, such as solution discussions, demonstrations, or providing input into proposals.