D365 CE Functional Consultant

Avanade•Chicago, NY

10h

About The Position

At Avanade, we see how the power of Dynamics 365 CE & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. Come join us As a Dynamics 365 Customer Engagement Functional Consultant, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery.

Requirements

Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
Hands-on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards.
Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to work directly with business stakeholders to provide functional solutions and best practices.
Strong understanding of CRM principles and customer engagement processes.
Excellent stakeholder management and communication skills.

Nice To Haves

Experience in writing functional specifications and process documentation.
Familiarity with Power Platform components (e.g., Power Apps, Power Automate) in the context of extending CE.
Appreciation of solution management, ALM, and DevOps practices.
Microsoft Certifications (e.g. MB-210, MB-230, PL-200)

Responsibilities

Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimize workflows, data management, and reporting.
Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions.
Provide guidance and mentoring to junior consultants and developers on best practices.
Customize Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms.
Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimization.
Implement data governance, security roles, and compliance policies across environments.
Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.
Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
Document functional specifications, configuration settings, and system changes.
Prepare regular project status reports and communicate progress to both internal teams and clients.
Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery.
Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.