CDS Client Advocate Specialist

In-Home Attendant Services•Houston, TX

6d•Onsite

About The Position

At In Home Attendant Services LTD (IHAS), we understand the significance of providing personalized care that enhances the quality of life for our clients. Established with a mission to empower individuals to maintain their independence and dignity within the comfort of their own homes, we are dedicated to delivering compassionate and reliable attendant services. We also believe that creating a strong, supportive workplace is just as important as the care we provide. At IHAS, employees are valued, appreciated, and encouraged to grow professionally within a positive team-oriented environment. We are currently seeking a detail-oriented and dependable CDS Client Advocate Specialist to join our growing office team. As a Client Advocacy Specialist, you are the voice of our organization and the driving force behind meaningful customer relationships. You will serve as the primary point of contact for customers, providing guidance, resolving concerns, and ensuring every interaction leaves customers feeling valued, respected, and supported. Success in this role requires exceptional communication skills, empathy, attention to detail, and a passion for exceeding expectations. If you're looking to build a long-term career in healthcare, this role offers the opportunity to work directly with clients while learning every aspect of the service delivery process. You'll gain valuable experience and develop a strong foundation in Consumer Directed Services.

Requirements

Proven payroll, call-center, or receptionist experience preferred
Excellent customer service skills with the ability to de-escalate concerns and resolve issues professionally.
Excellent attention to detail and accuracy in data entry and reporting
Strong organizational, analytical, and problem-solving skills
Ability to identify discrepancies and resolve issues efficiently
Excellent written and verbal communication skills
Ability to handle confidential information professionally
Reliable, professional, and team-oriented mindset
Applicants with at least one year of payroll or administrative experience, a dependable work ethic, or strong professional references are encouraged to apply.

Responsibilities

Respond to incoming client calls, assist with payroll-related questions, coordinate with the Payroll Department and other internal departments as appropriate, and help ensure the accurate and timely completion of bi-weekly payroll by facilitating effective client communication and follow-up.
Ensure accuracy in employee hours, yearly state forms, and payroll records
Perform payroll-related account reconciliations and mark discrepancies promptly for the Payroll Department to adjust
Respond to employee payroll questions and provide timely resolutions
Maintain professionalism and confidentiality regarding sensitive client and employee information