CDOC Training Academy Technician III

State of Colorado • Colorado Springs, CO

10d • Onsite

About The Position

The Corrections Training Academy (CTA) develops and provides Basic, In-Service and Specialized training courses at the Training Academy and throughout the Department to approximately 800-1,000 newly hired employees and over 6,000 existing employees annually for the purpose of developing a highly professional correctional work force by following the American Correctional Association Standards. This position provides the technical and programmatic administration for all online, in-service, and advanced training programs. Core responsibilities include comprehensive data entry, report generation, and tracking of critical training metrics as well as providing direct programmatic and technical support to the CTA Media Specialist, Training Specialist IV (Curriculum Specialist), and CTA Training Specialist V (Curriculum Manager).

Requirements

• Three years of technical or high-level clerical experience.
• Technical work is skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks. The specialized work is a direct extension of a professional field which requires an understanding of that field in order to carry out the practical nature of the work.
• High-Level clerical experience includes: document creation, word processing; creating and revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures.
• A combination of College, university or non-correspondence school course and/or relevant experience in an occupation related to the work assigned equal to three (3) years.
• Ability to be innovative and focus on process improvement.
• Utilize data in various forms to fulfill job requirements.
• Proven ability to work effectively and courteously with internal/external customers/clients.
• Demonstrate strong organizational skills and the ability to multitask.
• Detail oriented and highly accurate.
• Possess basic math skills.
• Excellent oral and written communication skills.
• Strong analytical and critical thinking skills.
• Demonstrate the ability and willingness to be a strong team member.
• Ability to adapt to changes and remain flexible.
• Demonstrate a high level of integrity.
• Demonstrate a high degree of personal and professional pride.
• Self-control, a strong sense of ability to work in stressful, potentially violent situations.
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift.
• Tolerance to stress, confinement, and high-stakes interaction.
• Ability to read and comprehend the English language.
• Ability to effectively communicate fluently in English both verbally and in writing.
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
• Possess a high school diploma or GED.
• Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609.
• The CDOC shall not hire nor promote anyone who may have contact with an offender who has engaged in sexual abuse which includes acts, activity, and sexual behavior, in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph.
• The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents.
• Applicants must have valid U.S. work authorization at the time of application; DOC cannot provide H-1B sponsorship at this time.
• Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics.
• Possess the physical ability to successfully complete Defensive Tactics.
• Lift arms above head and kick as high as own waist.
• Stabilize another person to accomplish a controlled take down.
• Use arms, palms of hands, shins, and feet to deliver blows.
• Withstand impact (slow speed or with a safety bag) on own body from strikes/blows.
• Swing a baton in a striking technique.
• Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic.
• Get down on one or both knees and up again with multiple repetitions.
• Will be exposed to Oleoresin Capsicum during Basic Training and will be exposed while on assignment.
• Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security.
• Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury.
• Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently.
• Work in situations involving assaultive behavior, physical control of another person and/or restraint situations.
• Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner.
• Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders.
• Communicate by talking, listening and/or signaling people to convey or exchange information, assignments.
• Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings.
• Willing and able to travel.
• Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule.
• TB (tuberculosis) screening is required of all new employees upon hire.
• Successful completion of a background investigation is required.
• Employees (see exception below) may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana.
• A drug test will be administered to all new employees; employees must successfully pass.
• Random drug screening will occur throughout employment.
• Possess a valid driver’s license.
• Drivers must maintain a valid, non-restricted Colorado driver’s license, obey traffic laws, and be able to safely operate a motor vehicle.
• State drivers are expected to maintain a safe driving record consistent with Colorado Division of Human Resources Universal Policy Driving Standards.
• Eligibility to drive a State-owned vehicle, includes holding a valid Colorado driver’s license within 30 days of employment or residency change and meeting specific driving record criteria.
• Serious traffic violations, including DUIs or reckless driving, can disqualify drivers for up to seven years.
• All State Vehicles are monitored by telematics for safe operation and employees have no reasonable expectation of privacy while using an agency State Fleet vehicle.

Nice To Haves

• Advanced knowledge and proven work experience in Microsoft Office (Excel, Word, PowerPoint, and Access) and Google Applications (Drive, Sheets, Docs, and Forms).
• Progressive experience working in a fast-paced customers-oriented environment with a focus on delivering a high level of customer service.
• Experience completing multiple projects simultaneously with on-going, frequent, deadlines.
• Proven quality assurance experience, monitoring work, checking for errors and verifying accuracy.

Responsibilities

• Establishes, maintains, and updates CTA databases, record keeping systems, files, forms, internal logs, and reminder notices.
• Provides technical support for effective data and information management.
• Utilize and manage Google platforms and the Microsoft Office Suite (Excel, Access, Word, PowerPoint).
• Generate spreadsheets and leverage various databases for accurate reporting of Trainer and Instructor credentials and certificates.
• Design and maintain new databases for tracking data on follow-up items and training trends.
• Produce reports for key stakeholders, including management, appointing authorities, and executive-level staff.
• Maintain data integrity by auditing, analyzing, amending, and correcting errors across all assigned work.
• Manage IT and Technical Support functions, including creating OIT access requests for CTA and departmental training staff, providing basic troubleshooting for the DOC Training Information System (TIS), and serving as backup technical support for media and training Learning Management Systems (LMS).
• Establish, maintain, and update the CTA's essential records, including databases, files, forms, internal logs, and reminder notices.
• Manage the input and maintenance of training roster data for all in-service and specialized/advanced courses within the DOC Training Information System (TIS) and associated databases/trackers.
• Serve as the primary point of contact for appropriately communicating and sharing critical training information with internal and external stakeholders.
• Other duties as assigned.

Benefits

• Distinctive career advancement opportunities throughout the state system
• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans.
• Medical and dental health plans
• Short and long term disability coverage
• Paid life insurance
• 11 paid holidays per year plus vacation and sick leave
• Wellness program
• Tuition reimbursement
• Training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED