CDO Desk Customer Service Representative (Part-Time)

RWD Consulting•Bethesda, MD

17h•Onsite

About The Position

CDO Desk Customer Service Representative - Part-Time. This role is located at Walter Reed National Military Medical Center in Bethesda, MD. The position requires the ability to successfully complete a government background check. The pay rate is $24.08/hr plus $5.09/hr for Health & Welfare, up to 40 hours per week. The job involves operating the Reception desk daily, greeting and welcoming guests, understanding and responding to hospital emergency codes, answering the command duty phone, providing general information, transferring calls, and directing guests to appropriate destinations or services. The representative will also render aid to customers within the scope of training and Basic Life Saver Certification, report issues to the supervisor, and maintain operational knowledge of the Everbridge/AtHOC system and patient transport coordination. This includes assisting with base access, keeping records of patient transports, and securing weekly reports for patient transports and language translator services. The job description is not exhaustive and duties may change.

Requirements

One year of experience in the hospitality service industry or equivalent work.
Ability to communicate fluently in English and comprehend verbal and/or written transport instruction.
Proficient in the use of Microsoft Word and Excel.
Excellent customer service and communication skills.
In good health and able to perform assigned duties without physical limitation.
Successfully complete the following skills: oxygen transport, customer service, ergonometric and body mechanics, push and pull 40 pounds and perform proper hand washing techniques.
High school diploma or General Educational Development (GED) equivalency.
Possess and maintain Basic Life Support (BLS) certification through the American Heart Association.
Possess strong attributes of customer relations and “people skills” (e.g., courteous, attentive listener, patient, strong communications skills).
Possess a positive attitude and certain degree of creativity and latitude in handling difficult situations.
General medical ethics, telephone etiquette, excellent communications and customer service skills required.

Nice To Haves

The Government reserves the right to adjust these requirements.

Responsibilities

Operate the Reception desk daily in accordance with the duties outlined in this contract.
Greet and welcome guests upon arrival in a friendly and professional manner.
Understand assigned roles and respond to Hospital Emergency Code(s) Blue, Black, Orange, Yellow, Gray, Green, Pink, Gray, and White or any others that may be developed as a result of or change with contractor duties.
Have full operational knowledge of the Emergency Code Paging System and code procedures.
Answer the command duty phone, providing general information, and transferring phone calls to appropriate departments to successfully address inquiries.
Expeditiously facilitate and direct guests to appropriate destinations or services.
Report any issues related to effectively executing these duties to the supervisor.
Render aid to customers in need within the scope of training outlined in this contract and within Basic Life Saver Certification Standards, immediately report to supervisor.
Have full operational knowledge of the Everbridge/AtHOC system.
Have full operational knowledge of patient transport coordination.
Assist with base access and keep records/report of all patient transports.
Secure weekly report of all patient transports, provide report to supervisor.
Secure weekly report of all language translator services, provide report to supervisor.