Service Rep (3)

Hensley Beverage Company•Prescott Valley, AZ

66d•Onsite

About The Position

Hensley Beverage Company is seeking a full-time, customer service-oriented CDL Operator (CDL Delivery Driver Trainee). In this role, you will drive a CDL truck and/or tractor-trailer along an established route to deliver products to customers. Your duties will include restocking and rotating products, putting away delivery loads at assigned accounts, and establishing and maintaining positive relationships with customers. You will also be responsible for resolving service complaints and addressing special customer requests. As a new CDL Driver, you will begin in a training period as an hourly non-exempt employee for approximately 30-90 days. Upon successful completion of training, you will be promoted to a CDL Delivery Driver role, assigned to a route, and transition to an exempt salary position. In addition to your salary, you will be eligible for incentive programs, including monthly safety bonuses and weekly performance bonuses.

Requirements

Must be at least 19 years of age or older
Maintain a current/valid Arizona Commercial Driver’s License
Must have a clean driving record
Good communication skills and cheerful disposition
Excellent customer service
Must be able to work well with others
Ability to interact with diverse personalities
Ability to read code dates proficiently
Frequently required to lift and/or move up to (50) lbs. for package product and up to (165) lbs. for keg product
Must be able to work holidays
Must have reliable transportation to and from work
Must have a cell phone with data capability, we will provide cell phone allowance

Nice To Haves

Previous beverage industry experience is helpful, but not necessary

Responsibilities

Performs a pre-trip and post-trip vehicle inspection as required by AZDOT.
Verifies product load-out prior to leaving plant, then drives to deliver product to customer's place of business, collects money and checks from customers, makes change, records transactions on customer receipt and obtains customer signature on receipt acknowledging pickup or delivery.
Endorses all checks from accounts and keeps monies received in a safe, secure place.
Works with Operations Leadership to service accounts; greet customers, refill/rebuild backstock, shelves and displays; prefill and build displays for weekly ad set-up.
Places product in the appropriate place at the account, picks up empty containers/kegs or beer as instructed or required as part of the daily delivery procedure.
Ensures rotation of back stock and displays during delivery.
Makes suggestions to meet customer's needs and emphasizes selling points of product.
Listens to and resolves customer complaints.
Upon returning to the warehouse, verifies load-in and reconciles monies received with product sold.
Communicates with management to report competitive activity on route.
Checks inbox daily for invoices, memos, or other pertinent company information.
Maintains proper maintenance and cleanliness of all Operational equipment.
Follows safety protocol and training while always maintaining safety measures.