Service Rep (3)

Hensley Beverage Company•Chandler, AZ

6d•Onsite

About The Position

We are looking for a full-time customer service-oriented Service Representative. As a Service Rep (3) - CDL Delivery - days, you will drive a CDL truck and/or tractor-trailer throughout an established route to deliver products to customers. Duties include restocking and rotating our products while putting away delivery loads at assigned accounts, establish, and maintain positive relationships with customers and accounts, resolve service complaints and special customer requests. IMPORTANT As a new CDL Driver with Hensley, you will begin your career in training as a CDL Operator (CDL Delivery Trainee), and start as an hourly non-exempt(eligible for overtime) employee. The training period is typically 30-90 days but may vary based on individual performance and training progress. Upon successfully completing the training period, you'll be promoted to a CDL Delivery Driver role and be assigned to a route. Additionally, you will transition to an exempt salary(ineligible for overtime) position. With your salary, you will also be eligible for various incentive programs, including a monthly safety bonus and weekly performance bonuses.

Requirements

Must be at least 19 years of age or older
Maintain a current/valid Arizona Commercial Drivers License
Must have a clean driving record
Good communication skills and cheerful disposition
Excellent customer service
Must be able to work well with others
Ability to interact with diverse personalities
Ability to read code dates proficiently
Frequently required to lift and/or move up to (50) lbs for package product and up to (165) lbs for keg product
Must be able to work holidays
Must have reliable transportation to and from work
Must have a cell phone with data capability, we will provide cell phone allowance

Nice To Haves

Previous beverage industry experience helpful, but not necessary

Responsibilities

Performs a pre-trip and post-trip vehicle inspection as required by AZDOT.
Verifies product load-out prior to leaving plant, then drives to deliver product to customer's place of business, collects money and checks from customers, makes change, records transactions on customer receipt and obtains customer signature on receipt acknowledging pickup or delivery.
Endorses all checks from accounts and keeps monies received in a safe, secure place.
Work with Operations Leadership to service accounts; greet customers, refill/rebuild backstock, shelves and displays; prefill and build displays for weekly ad set-up
Places product in the appropriate place at the account, picks up empty containers/kegs or beer as instructed or required as part of the daily delivery procedure.
Ensures rotation of back stock and displays during delivery.
Makes suggestions to meet customer's needs and emphasizes selling points of product.
Listens to and resolves customer complaints.
Upon returning to the warehouse, verifies load-in and reconciles monies received with product sold.
Communicates with management to report competitive activity on route.
Check inbox daily for invoices, memos, or other pertinent company information.
Maintains proper maintenance and cleanliness of all Operational equipment.
Follows safety protocol and training while always maintaining safety measures