CDL Driver Trainee

JBT Americas•Honolulu, HI

2d•Onsite

About The Position

The CDL Driver Trainee completes classroom and on-the-road training to operate commercial vehicles and transport JTB Hawaii guests and customers on designated routes throughout Oahu in a professional and friendly manner. The training period is approximately 30 to 35 days. Training includes defensive driving, onboarding, online and customer service training, T-Bus training, passenger-equipment inspections and operation, wash rack procedures, and route training for HI-Bus trolley and EV services, JTB Look transfers, and other routes and transportation services around Oahu. The trainee also learns route documentation and related departure and arrival procedures. The role involves variable shift work, including early morning and late-night hours, and requires overtime, weekend, and holiday work. The work environment may include an air-conditioned office, noise, exhaust fumes, dust, and adverse weather. The position requires frequent communication with customers and dispatch, independent and cooperative work, and the ability to remain professional and handle stressful situations.

Requirements

High school graduate.
At least 21 years of age.
Valid Hawaii driver’s license with a totally clean driver abstract.
Commercial driver’s permit or CDL license for Class B or C, with air brake and passenger endorsements.
Ability to drive any type of commercial vehicle requiring a CDL B and/or C.
Ability to communicate with customers in English and/or Japanese over a two-way radio, cell phone, public address system, and microphone.
Ability to work independently and cooperatively with others, and to interact professionally and positively with employees, business partners, and customers.
Ability to multitask while the vehicle is in motion and communicate with Dispatch over a two-way radio.
Ability to exercise self-control and handle stressful situations, including dealing with angry customers.
Ability to work with concentration, accuracy, and attention to detail.
Visual acuity, including peripheral awareness, eye coordination, depth perception, focusing ability, and color vision.
Ability to meet the described physical demands, including frequent pushing, pulling, and lifting or carrying items weighing from under 25 pounds to over 50 pounds.

Nice To Haves

At least one year of customer service or hospitality-related experience (preferred).

Responsibilities

Complete the Taptco 40-hour classroom Defensive Driving Training Course, onboarding and online training, customer service training, and T-Bus training.
Complete pre-trip and post-trip training on all Travel Plaza Transportation passenger equipment.
Complete behind-the-wheel training on all Travel Plaza Transportation passenger equipment and wash rack training and procedures.
Complete route training for all HI-Bus trolley and EV routes and deviation routes for A.M. and P.M. shifts.
Learn to document daily HI-Bus trolley and EV route sheets.
Complete route training for JTB Look arrival and departure transfers.
Learn JTB LOOK departure cards and the arrival hotel list from Olioli Station.
Train on non-Japanese routes, luaus, wedding transfers, charters, and locations around Oahu.
Transport JTB Hawaii guests and customers on designated Oahu routes in a professional and friendly manner.
Perform other duties as assigned.