CDK Administrator

Capital Automotive Group • Raleigh, NC

10d • Hybrid

About The Position

Capital Automotive Group is seeking a CDK Administrator to manage CDK system needs across multiple dealership locations. This role involves bridging the gap between technology, accounting, and dealership operations. The administrator will be a key resource for dealerships and leadership, managing CDK access and security, troubleshooting issues, supporting accounting and operations, working with vendors, and optimizing system utilization.

Requirements

• 3+ years of hands-on CDK Drive experience in a dealership or dealer group environment
• Strong working knowledge of dealership accounting and month-end processes
• Experience with CDK user setup and security key administration
• Solid understanding of dealership operations across Sales, F&I, Service, Parts, and Accounting
• Strong troubleshooting and problem-solving skills
• Ability to understand both department needs AND system capabilities
• Excellent documentation and follow-through
• Professional communication skills and the confidence to work with everyone from dealership teams to corporate leadership and vendors
• Valid driver's license and ability to travel between locations
• Flexibility to provide occasional after-hours and month-end support

Nice To Haves

• Multi-rooftop or dealer group CDK administration experience
• CDK certifications or completed CDK training programs
• Experience with CDK Fortellis, 3PA integrations, APIs, or DMS data extraction
• Experience with Power BI, Tableau, or other reporting/BI tools
• DMS conversion, acquisition, or dealership consolidation experience
• SQL or comparable query/reporting experience
• Familiarity with the FTC Safeguards Rule in a dealership environment
• Experience supporting multiple OEM franchises

Responsibilities

• Administer and support CDK Drive across multiple dealership locations
• Manage CDK user setup, permissions, security keys, and access
• Partner with dealership accounting teams on general ledger, schedules, journal entries, and month-end close
• Support system needs across Sales, F&I, Service, Parts, and Accounting
• Troubleshoot CDK and DMS issues, identify root causes, and implement solutions
• Document system changes, processes, and troubleshooting steps
• Work closely with store leadership, corporate teams, CDK, and other technology vendors
• Evaluate requests and determine the best solution — including knowing when to say “no” when a request creates unnecessary risk
• Support reporting, integrations, data needs, and system functionality
• Assist with DMS-related projects, including acquisitions, conversions, consolidations, and new-store implementations
• Provide occasional after-hours and month-end support when system issues or close requirements demand it
• Travel to Capital locations as needed

Benefits

• We’re growing, moving fast, and building something great together.
• Opportunity to make a real impact across a growing dealership group
• Work alongside a team that values collaboration, accountability, and getting better every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed