CDD Risk Analyst, Direct Customer Onboarding

Adyen•San Francisco, CA

4d•Hybrid

About The Position

Adyen is hiring a hands-on CDD Risk Analyst for its Direct Customer Onboarding team, supporting the growth and scaling of its customer base in North America. The role performs customer due diligence, including enhanced due diligence, KYC documentation reviews, and assessment of potential anti-money laundering risks to protect Adyen and its customers. The analyst works with commercial, compliance, product, and global teams to keep customer information current and ensure compliant, consistent risk assessments. The position is based in Adyen’s San Francisco office. Adyen is an office-first company and expects employees to work in the office at least three days a week on average. The role requires travel about 10% of the time throughout the year. Candidates must be authorized to work in the United States without requiring new visa sponsorship; visa transfers may be supported, but H-1B CAP applications will not be sponsored.

Requirements

At least 5 years of experience in Customer Due Diligence, Enhanced Due Diligence, or KYC.
Knowledge of payment risk concepts.
Strong sense of responsibility and integrity, with the ability to prioritize work based on business needs.
Curiosity and ability to think outside the box.
Affinity for AI and automation, with the ability to use advanced tools to streamline workflows and develop scalable solutions.
Comfort navigating ambiguity in an unstructured work environment and working with people from different cultures and backgrounds.
Clear communication skills, strong team spirit, confidence stepping outside one's comfort zone, and ability to tailor messages to the audience.
Analytical and critical mindset to support a risk-based approach.
Operational orientation and eagerness to take ownership of projects with cross-functional teams.
Authorization to work in the United States without requiring new visa sponsorship.

Responsibilities

Execute Know-Your-Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) procedures.
Collect and analyze customer information, documenting material changes to organizational structures, legal entities, and policies.
Perform KYC checks on merchants, collect and verify relevant documentation, and iterate on the process flow.
Guide merchants and serve as the first point of contact for account onboarding.
Advocate for internal product needs, drive process improvements, and provide feedback on workflow automation.
Advise the local office and North America team on Direct Customer Onboarding-related questions.
Align with global teams to ensure consistency in onboarding risk assessments.
Travel throughout the year, approximately 10% of the time.