CDD Risk Analyst, Direct Customer Onboarding

Adyen•San Francisco, CA

4d•$90,000 - $125,000•Hybrid

About The Position

Adyen is seeking a hands-on CDD Risk Analyst to join its Direct Customer Onboarding team and help grow and scale its customer base in North America. The role performs enhanced due diligence, reviews KYC documentation, and assesses potential anti-money-laundering risks to protect Adyen and its customers. The analyst works with commercial, compliance, product, and global teams to keep customer information current, ensure compliance, and maintain consistency in onboarding risk assessments. The role requires a detail-oriented, critical, risk-based approach and a focus on scalable, high-quality work. The position is based in Adyen’s San Francisco office. Adyen is an office-first company and expects employees to work in the office at least three days per week on average. Travel of 10% throughout the year is expected.

Requirements

At least 5 years of experience in Customer Due Diligence, Enhanced Due Diligence, or KYC.
Knowledge of payment risk concepts.
A strong sense of responsibility and integrity, with the ability to prioritize work based on business needs.
Curiosity and the ability to think outside the box.
An analytical and critical mindset supporting a risk-based approach.
Clear communication skills, team spirit, and confidence tailoring messages to different audiences.
Comfort navigating ambiguity in an unstructured work environment and working with people from different cultures and backgrounds.
Operational orientation and eagerness to take on and drive cross-functional projects.
Willingness to travel 10% of the time throughout the year.
Authorization to work in the United States without requiring new visa sponsorship. Adyen can support visa transfers but does not sponsor individuals for H-1B CAP applications.

Responsibilities

Execute Know-Your-Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) procedures.
Collect and analyze customer information and document material changes to organizational structures, legal entities, and policies.
Perform KYC checks on merchants, collect and verify relevant documentation, and iterate on the process flow.
Guide merchants and serve as the first point of contact for account onboarding.
Advocate for internal product needs, drive process improvements, and provide feedback on workflow automation.
Advise on Direct Customer Onboarding questions in the local office and across the North America team.
Align with global teams to ensure consistency in onboarding risk assessments.