CCTV Security Officer – Automotive (Overnight)

Securitas Security Services•Charlotte, NC

4d•Onsite

About The Position

The Remote Guarding Officer (RGO) – Manheim Dedicated Team is responsible for providing highly accurate, detail-oriented remote monitoring and incident response for Manheim automotive sites. This role is part of a specialized overnight team focused exclusively on a single client environment, requiring strong analytical thinking, multitasking ability, precision, and consistency in event handling and reporting. Unlike traditional guarding roles, this position does not require prior security or guarding experience, but instead emphasizes attention to detail, data accuracy, and the ability to effectively manage multiple tasks simultaneously while following structured processes without deviation.

Requirements

Computer literate
Ability to type a minimum of 25 words per minute
Demonstrated proficiency in office software applications including Word, Excel, and Outlook
Must be able to communicate effectively in English(speak, read, and write)
Must possess excellent verbal and written skills, including good grammar
Clear, professional, and pleasant speaking voice and courteous telephone manner
Ability to listen to calls and respond verbally while documenting in writing simultaneously
Ability to deal with foreign accents and irate callers
Strong customer service and results orientation
Ability to interact effectively with both company and client representatives across all levels
Ability to remain calm and focused during emergency situations while making decisions in a fast-paced environment
High School Diploma or GED required
Must be highly task and detail-oriented, dependable and reliable and possess strong work ethic
Knowledge of standard office procedures and practices
Good organization and time management skills are essential characteristics utilized by this position
Able to handle multiple priorities in a fast-paced environment
Possess professional and positive demeanor
Must have the ability to work shift times that are not normal business hours of operation
May be required to work holidays
Maintain excellent attendance
Dependably report to work on time for assigned schedule
Adaptable to schedule changes, which consist of more(or less) time flexibility
Must undergo and meet company standards for background and reference checks, testing, and behavioral selection survey
Maintaining composure in dealing with clients, prospects, and staff in group settings and in situations requiring high performance and results
Close vision, distance vision, and ability to adjust focus
Regular talking and hearing
Receiving automatically connected phone calls from an ACD phone system
Wearing of a headset throughout work shift
Ability to monitor surveillance video for extended periods of time while working on a personal computer and maintaining focus on task

Nice To Haves

Previous call center experience is a plus
Military, and/or law enforcement, and/or security background preferred with one to two years of customer service and administrative experience in an office setting or call center environment

Responsibilities

Monitor live video surveillance and alarm activity across Manheim sites
Review and validate events using established SOPs and decision trees
Accurately document all incidents, observations, and actions in real time
Simultaneously manage multiple active events, alarms, and system inputs without loss of accuracy
Perform detailed event analysis to determine appropriate response and escalation
Execute remote deterrence actions (voice-downs, notifications, dispatch coordination)
Ensure strict adherence to site-specific instructions and protocols
Maintain high levels of data accuracy, reporting quality, and audit compliance
Identify patterns, repeat issues, or inconsistencies and escalate appropriately
Collaborate with SOC leadership, Mobile Dispatch, and client stakeholders