Overnight Security Officer

Grand View LodgeNisswa, MN
$19 - $20Onsite

About The Position

As an overnight Security Officer, you are the cornerstone of safety and security across our entire resort, operating continuously 24 hours a day, 7 days a week. You'll be responsible for actively monitoring and safeguarding guests, employees, and all resort properties. Your shifts will involve patrolling various areas and buildings according to a comprehensive checklist, ensuring constant vigilance. Both Full-time and Part-Time positions available.

Requirements

  • Must be at least 18 years of age with a valid driver's license and a clean driving record for a minimum of one year to meet company insurance requirements; occasional use of company vehicles may be required.
  • Ability to stand and walk for extended periods (4-5 hours at a time), climb stairs, reach, and bend.
  • Ability to occasionally lift over 50 pounds.
  • Comfortable working in a variety of indoor and outdoor settings, often in varying weather conditions.
  • Capable of extended periods of standing, walking, and walking while carrying objects weighing 0-30 pounds, with short periods of carrying 25 pounds or more.
  • Excellent verbal and written communication skills are essential for effective interaction with guests, employees, and emergency services, as well as for accurate report writing.
  • Demonstrated ability to exercise good judgment and critical thinking to quickly assess situations, make sound decisions, and resolve conflicts calmly and effectively.
  • A genuine desire to assist guests and provide exceptional service, even in challenging situations, is crucial for success in our resort environment.

Nice To Haves

  • Previous security experience is preferred, but not strictly required.
  • Current First Aid and CPR certification is a significant asset. If not currently certified, a willingness to obtain certification is expected.

Responsibilities

  • Conduct regular patrols of all resort areas and buildings, meticulously following established checklists to ensure thorough coverage and identify potential security risks.
  • Maintain continuous and clear communication with all resort departments, including Front Desk, Maintenance, and Guest Services, using radios and phones to coordinate responses and share critical information.
  • Respond promptly and effectively to all security and emergency calls, demonstrating sound judgment and adherence to established protocols.
  • Implement Grand View Lodge's emergency procedures, assisting with situations such as medical emergencies, fires, natural disasters, or disturbances, and ensuring proper authorities are notified.
  • Secure all resort buildings and facilities that close overnight, performing locking procedures and verifying integrity.
  • Provide assistance to the Front Desk with guest needs, including room deliveries and transportation requests, especially during overnight shifts.
  • Skillfully de-escalate and resolve situations involving unruly or disruptive guests, maintaining a calm and professional demeanor.
  • Contact law enforcement or fire department personnel when necessary, providing clear and concise information.
  • Complete detailed and accurate incident and accident reports, documenting all relevant information and actions taken.
  • Prioritize tasks effectively to ensure maximum efficiency, especially during high-stress situations.
  • Demonstrate strong judgment and decision-making skills under pressure.
  • Other duties may be assigned by Safety & Security Manager and Resort Leadership.
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