CCA Sr. Analyst

Calpine • San Diego, CA

1d • $70,720 - $99,063

About The Position

Calpine Community Energy has partnered with Community Choice Aggregators (CCA) in California to provide communities with a choice to purchase cleaner energy at competitive rates. CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. Calpine Community Energy provides CCAs with data management, billing, account, rate implementation, and contact center services, which are operationally critical to their success.

Requirements

• Organization, critical thinking, detail-oriented, good judgment, ownership of assigned region
• Ability to analyze processes, complex information, and identify gaps and risks
• Strong verbal and written communication
• Sense of urgency, professionalism, strong negotiation skills and diplomacy
• Ability to retain multiple facets of frequently changing processes and nuances
• Operational systems and process expertise
• Complex data analytics and manipulation
• Intermediate to advanced level Excel skills
• Ability to contribute to efficiencies and requirements gathering
• Proficient in organizing Outlook settings and keyboard shortcuts
• Proficient with relevant systems such as CIS, EDI, Vcron, CRM or CAISO
• Bachelor’s Degree required
• Minimum of 3 years of overall work experience
• 1 full year of Analyst experience within the CCA Team required
• Available to Travel (as needed)

Nice To Haves

• Successful cross-functional experience and team work is a plus (experience with multiple utilities, tariff analysis or rate testing, launches, or relevant cross functional projects).

Responsibilities

• Complete assigned CCA’s existing daily work, provide training to other team members to hand-off agreed upon assignments to create time for new items. Ensure assigned CCA and utility’s success.
• Work closely with specialists, supervisors, or managers to monitor daily coverage and completion for assigned regional team. Ensure daily deliverables are completed accurately.
• Complete assigned approvals with timeliness and accuracy.
• Ensure accurate parameters for billing to minimize errors and delays, and maximize accuracy of meter data.
• Collaborate daily with analysts, specialists or supervisors, management, and internal departments to promptly provide support for complex requests that arise that reduce team productivity.
• Provide back-up support for specialists or supervisors. Proactively review team coverage and ensure or provide back-up support for analyst team.
• Review daily processes and interactions with the utility, suggest efficiencies, identify gaps, escalate to management, organize internal communication and drive improvement with utilities
• Practice high ethical standards; be accountable for such things as time, communication, statistics, organizational understanding and business knowledge.
• Provide assigned region expertise and training for analyst team.
• Resolve analyst level questions and provide training materials or resources for team.
• Identify process gaps or risks and escalate to supervisor or management as needed.
• Be proficient in understanding and articulating the nuances of the various CCA Programs and Electric markets. Share expertise with the team.
• Gain an understanding of how the tasks at hand have a broader impact to the business.
• Provide constructive feedback regarding current processes; suggest automation, maintain knowledge of significant projects department-wide and provide input as requested.
• Demonstrate and train the ability to identify issues, analyze data, develop, recommend, and implement solutions.
• Identify risks, research root cause, communicate to management, provide suggestions for resolution, complete reconciliations as needed
• Independently troubleshoot and resolve exceptions, anomalies, and errors.
• Correspond and follow-up daily with local utility regarding usage and attribute inquiries, provide updates to management and CCA clients for customer service items as needed, ensure timeliness and accuracy to meet high customer service expectations.
• Complete monthly internal audits to ensure an efficient and accurate billing system.
• Demonstrate ability to effectively communicate and gather conceptual ideas and turn into functional requirements
• Coordinate analyst team to provide accurate and sufficient SOC evidence, review these processes to ensure accuracy during the year.

Benefits

• Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
• Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level