Coord - CC Admin (Chicago)

United Airlines•Chicago, IL

14h•$41,610 - $54,252•Onsite

About The Position

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Requirements

High school diploma or equivalent
2+ years of experience in administrative roles
Experience with Outlook
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Associate degree or 2 years of relevant work experience
Business Administration/Workforce Management
2+ years’ experience working in Contact Centers
Experience working in a union environment
Experience with Workforce management applications
Experience with Microsoft Word
Experience with Microsoft Excel
Experience with Microsoft OneNote

Responsibilities

Supports the day-to-day administrative related activities within the Contact Center division.
Takes on the lead role to ensure clerical activities associated with the administrative functions are maintained at the highest standards.
Coordinates, maintains, and oversees multiple programs including onboarding/offboarding, various leaves of absences, returns to work, training support, payroll closeouts, budget support and statistical closeouts.
Performs a wide variety of administrative functions to assist leadership and frontline.
Liaison with various departments and representatives included but not limited to Operations, IT, Human Resources, Employee Service Center, Training and Payroll through verbal and written communication.
Provides clarification on work rules, attendance, vacation and holiday programs.
Acts as a subject matter expert and continuously reviewing processes for improvement.
Acts as a resource to assist in resolving complex administrative issues and performs other duties pertinent to support the organization.