Causality Claims Manager - Ag

Zenith Insurance Company•Roseville, CA

1d•$103,741 - $149,553•Remote

About The Position

At Zenith Agribusiness Solutions (ZAS), we specialize in providing P&C insurance products and services to California agricultural businesses. From dairies to berries, from almonds to wine, from vegetables to cattle ranches, we recognize the importance of agriculture and the effort it takes to compete in the global agriculture industry. That’s why we employ talented insurance professionals who are eager to get to know our policyholders, understand their operations, and help protect their businesses. Values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, ZAS supports career advancement through a dedication to ongoing learning and development. Under broad direction, the position is responsible for managing a team of P&C supervisors. The Manager will be responsible for managing litigation and large loss claims with significant complexity and exposure.

Requirements

High School Diploma Or equivalent combination of training/experience required
Bachelor’s Degree or equivalent combination of training/experience required
5+ years progressively relevant leadership experience required
5+ years experience managing P&C claims required
Litigated claims handling experience
Strong written and verbal communications, organizational and time management skills.
Strong organizational and time management skills.
Applied claims leadership skills.
Proficient with MS Office suite of products.
Demonstrated knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.
Strong presentation skills.
Demonstrated knowledge of understanding relevant case law or claim related regulations.
Demonstrated supervisory experience and technical claim issue, processes, best practices, and strategies.

Nice To Haves

Business Auto claims expierance preffered

Responsibilities

Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary.
Responsible for oversight and management of large loss claims.
Develops and enforces strategy for claims resolution.
Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
Ensures all claims professionals demonstrate technical and customer service excellence.
Manages claim file reviews or quality control inspections; and manages correction actions as necessary.
Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
Responsible for hiring, coaching, retention, training, and performance management of claims professionals.
Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.
Manages team of supervisors and field representatives who are primarily responsible for large loss claims.
Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members.
Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exception claims service according to customer needs and industry trends.
Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system "rules".
Manage and assign responsibilities on special projects as needed.
Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
Responds positively to direction and feedback regarding performance.
Consistently maintains professional and appropriate demeanor.
Performs other duties as assigned.