Caterpillar Software Analyst

Carter Machinery Careers•Princeton, WV

6d•Onsite

About The Position

The Caterpillar Software Analyst is responsible for managing, supporting, and optimizing the use of Caterpillar's VisionLink platform for equipment fleet management. The individual in this role will onboard customers, provide training, troubleshoot issues, manage subscriptions, and ensure accurate telematics data flow. The Caterpillar Analyst acts as the primary liaison between clients, Caterpillar services, and internal teams to enhance equipment productivity and reduce downtime through data-driven insights.

Requirements

Familiarity with telematics, fleet management systems, or Caterpillar software systems.
Strong interpersonal and communication skills for customer interaction and problem resolution.
Excellent time management skills with a proven ability to meet deadlines.
Ability to analyze telematics data, identify trends, and present actionable insights.
Ability to manage multiple customers, subscriptions, and troubleshooting tasks effectively.
Ability to function well in a high volume and fast-paced environment.
Excellent driving record.
Willingness to travel as needed, including overnight stays.

Nice To Haves

Experience with VisionLink platform.
Experience with Microsoft Excel.
Experience with CRM systems, and related software tools.
Associate’s or bachelor’s degree in information technology, Business, Construction Management, or a related field, or equivalent experience.

Responsibilities

Manage, support, and optimize the use of Caterpillar's VisionLink platform for equipment fleet management.
Onboard customers to the VisionLink platform.
Provide training to customers on the use of the VisionLink platform.
Troubleshoot issues related to the VisionLink platform and telematics data flow.
Manage customer subscriptions for the VisionLink platform.
Ensure accurate telematics data flow from equipment.
Act as the primary liaison between clients, Caterpillar services, and internal teams.
Enhance equipment productivity and reduce downtime through data-driven insights.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.