Catering Specialist

Jim 'N Nick's Community Bar-B-Q•Homewood, AL

1d•Onsite

About The Position

The Catering Specialist is responsible for overseeing and managing the logistics of catering operations, ensuring exemplary guest service throughout delivery orders and full-service events. This role involves handling multiple priorities, working under stress, and exercising good judgment in guest situations. The specialist will manage timelines, plan for both people and product, and follow established recipes and procedures. They will also be responsible for training and motivating the catering team, maintaining a professional appearance, and ensuring compliance with health and safety regulations. Additionally, the role includes managing catering vehicles, placing to-go orders, handling phone calls, and contributing to an efficient restaurant flow. Effective communication with management is key to ensuring guest satisfaction.

Requirements

Exemplary guest service skills.
Ability to handle multiple priorities and work under stress.
Good judgment in guest situations and complaints.
Ability to manage timelines and plan for people and product.
Proficiency in following recipes and procedures.
Understanding of preparation and production sheets and tools.
Professional and productive conflict management skills.
Ability to set a standard of personal appearance.
Willingness to work in all weather conditions.
Ability to perform side duties including cleaning, organizing, washing dishes, and sanitizing workstations.
Ability to clean and maintain catering vehicles and keep records.
Compliance with all health and safety regulations.
Leadership and motivational skills for a catering team.
Ability to teach and train employees.
Capability to place to-go orders.
Ability to handle phone calls with a friendly voice.
Ability to contribute to an efficient restaurant flow.
Strong communication skills with management.

Responsibilities

Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event.
Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
Provides daily oversight and manages logistics of Catering Operations, including timeline and planning for people and product.
Follows recipes and procedures to ensure product is prepared and maintained to specifications.
Comprehends all preparation and production sheets and tools as they pertain to the catering department.
Manages any issues or conflicts in a professional and productive manner.
Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees.
Works in all weather conditions to complete tasks and ensure guest happiness.
Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties.
Cleans and maintains catering vehicles, including proper recordkeeping of service and maintenance.
Complies with all health and safety regulations.
Organizes, leads, and motivates their store’s catering team.
Works directly with employees to teach, train, and uphold all of our catering standards.
Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice.
Helps ensure an efficient, smooth flowing restaurant.
Communicates directly with store and catering management on consistent basis to ensure complete guest satisfaction.