Catering Specialist

Fogo de Chão•Roseville, CA

1d•$17•Onsite

About The Position

We strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future – starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we’ve got you!) are more than just words, it’s how we do things every day.

Requirements

Must be pleasant in dealing with guests and team members, with ability to perform in demanding situations
Must be physically capable of performing basic duties
Must be able to endure prolonged walking and standing
Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position
Must be knowledgeable of Fogo’s menu and mission
Must have the ability to frequently lift and/or move up to 30 pounds
Must be able to physically drive a vehicle
Must have a valid driver’s license and current auto insurance
Must have the ability to use personal vehicle for deliveries and offsite events

Responsibilities

Guide Guests through catering menu, offerings, and pricing. Lead and assist with the planning of their menu and order. Identify and facilitate delivery special requests.
Coordinate order details with restaurant team. Lead service and schedule all catering pickups and deliveries.
Prior to event date, confirm all details of each catering order with the Guest to ensure proper execution; menu, specific pick-up or delivery time, delivery type, packaging needs, special requests, and delivery special instructions.
Execute all catering orders and deliveries with the highest standard of organization and accuracy.
Provide a hospitable experience throughout the catering/delivery process.
Train Assistant Catering Specialist on Fogo service standards.
Be prepared to respond to and resolve guests’ concerns and questions in a direct concise way.
Anticipate and prevent potential service or product breakdowns.
Escalate guest and team questions, concerns, issues directly to management immediately.
Be knowledgeable of all catering menu items, their contents and preparation methods.
Follow up on all catering inquiries/leads to secure future business.
Stay informed about all company marketing and promotional activities.
Coordinate and attend local events as requested.
Attend business and networking events as requested, with the sole purpose of growing Catering Brand awareness.
Be attentive to any object, condition or substance that might cause injury to a guest or fellow team member.
Adhere to all Fogo safety rules and guidelines.
Perform all reasonable tasks assigned by management.