Catering Specialist

Fogo de Chão • Peoria, AZ

9d

About The Position

The Catering Specialist coordinates catering orders, including pickup and delivery, and facilitates activities that enhance the Guest experience at catering events. The role conveys the organization’s gratitude to catering Guests and helps preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions. The position guides Guests through catering options and pricing, coordinates order details with the restaurant team, and executes orders and deliveries with organization and accuracy. It also supports local events and brand awareness, follows up on catering inquiries, and trains an Assistant Catering Specialist on Fogo service standards.

Requirements

• Two years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Pleasant manner when dealing with Guests and team members, with the ability to perform in demanding situations.
• Physical capability to perform basic duties and endure prolonged walking and standing.
• Ability to frequently lift and/or move up to 30 pounds.
• Ability to drive a vehicle physically.
• Valid driver’s license and current auto insurance.
• Ability to use a personal vehicle for deliveries and offsite events.
• Knowledge of Fogo’s menu and mission.

Responsibilities

• Guide Guests through the catering menu, offerings, and pricing, and assist with planning menus and orders.
• Identify and facilitate delivery special requests.
• Coordinate order details with the restaurant team and lead service while scheduling catering pickups and deliveries.
• Confirm catering order details with Guests before the event, including menu, pickup or delivery time and type, packaging needs, special requests, and delivery instructions.
• Execute catering orders and deliveries with a high standard of organization and accuracy.
• Provide a hospitable experience throughout the catering and delivery process.
• Train the Assistant Catering Specialist on Fogo service standards.
• Respond to and resolve Guest concerns and questions directly and concisely.
• Anticipate and prevent potential service or product breakdowns.
• Immediately escalate Guest and team questions, concerns, and issues to management.
• Know catering menu items, their contents, and preparation methods.
• Follow up on catering inquiries and leads to secure future business.
• Stay informed about company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested to grow catering brand awareness.
• Watch for objects, conditions, or substances that might cause injury to Guests or team members.
• Follow Fogo safety rules and guidelines.
• Perform reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance are available for full-time hourly Team Members beginning the first of the month after 60 days of employment.
• Company-paid life insurance and short-term disability, where allowed.
• Voluntary benefits package including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time Team Members are offered a Minimum Essential Coverage (MEC) health plan, dental, vision, short-term disability, and life insurance, with coverage potentially starting the first of the month after hire.
• Part-time Team Members may enroll in voluntary benefits including pet insurance, legal, and ID protection.
• Fixed rate of $15.15 and eligibility to receive tips.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed