Catering Sales Manager | Hotel Celare Cincinnati, A Marriott Tribute Portfolio

SHANER•Cincinnati, OH

5d•Onsite

About The Position

The Catering Sales Manager at Hotel Celare Cincinnati, A Marriott Tribute Portfolio, will be responsible for the development, solicitation, detailing, and maintenance of accounts in assigned market segments. This role requires meeting or exceeding budget goals and established quotas, and managing all aspects of booking meetings and catering functions, including proposals, contracts, and detailing Banquet Event Orders. The position involves working closely with clients to plan their events, suggesting menus to maximize revenue, and ensuring client satisfaction throughout and after their functions. The manager will also actively solicit and book business following hotel standards and coordinate effectively with other hotel departments to ensure excellent guest service.

Requirements

High school graduate or equivalent; college degree in hospitality management or business preferred.
Minimum 1-year prior experience in Sales, Catering or Convention Services.
Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Familiarity with Sales and Marketing tools.
Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment.
Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders.
Previous training in the hospitality industry, food service or the culinary fields.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

Bilingual English / Spanish a plus.

Responsibilities

Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments.
Required to meet or exceed budget goals and established quotas.
Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders.
Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well.
Meet with clients to work out the details of their functions.
Escort clients through the property and highlight features of facility as well as available services.
Suggestively sell menus, which meet the clients’ needs and maximize revenues.
Welcome group contact upon arrival at function and ensure guest satisfaction.
Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking.
Actively solicit and book business following hotel standards.
Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings.
Keep abreast of current market trends and research competitors.
Project a professional image of the hotel.
Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs.