Catering Sales Coordinator at InterContinental Washington DC - The Wharf

IHG•Washington, DC

6d•$22 - $27•Onsite

About The Position

Our hotels bring people together. As Catering Sales Coordinator, you will work closely with the Catering and Event Services team. Assist with conferences, meeting and group activities to ensure client expectations are met.

Requirements

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field.
Must speak fluent English.
Frequently standing up and moving about the facility
Type at least 50 wpm; proficient PC computer skills
Carrying or lifting items weighing up to 25 pounds
Communicating with customers, employees, and third parties
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products and computer equipment

Nice To Haves

Some College preferred.

Responsibilities

Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.
Regularly follow-up with clients and maintain accurate and updated information.
Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
Promote team work and quality service through daily communication and coordination with other departments.
Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.