CATERING OPERATIONS MANAGER

Compass Group•New York, NY

About The Position

The Catering Operations Manager is a highly detail-oriented and service-driven person responsible for supporting the seamless execution of catering and executive dining services. This position serves as a critical liaison between Rapport and Restaurant Associates (RA), ensuring clear communication, accurate order management, and flawless delivery of services for senior leadership and C-suite level engagements. This role partners closely with the Executive Liaison providing administrative, operational, and systems support—ensuring consistency, accuracy, and adherence to established service standards.

Requirements

3–5+ years of experience in catering, conference services, hospitality, or executive dining environments
Strong experience managing catering orders, BEOs, and event logistics
Exceptional attention to detail with a strong focus on accuracy (especially in pricing and order management)
Excellent written and verbal communication skills; ability to translate informal direction into professional communication
Proficiency in event management or reservation systems (e.g., Book It, Momentous, Delphi, etc.) preferred
Strong organizational and time management skills with the ability to manage multiple priorities
Proven ability to work with cross-functional teams and external partners
Detail-oriented and highly organized
Strong financial and operational acumen
Proactive problem-solver
High level of professionalism and discretion (experience supporting executive-level clients preferred)
Ability to influence and coordinate without direct authority
Service-driven mindset with a focus on delivering a seamless, high-touch experience

Responsibilities

Build, manage, and maintain all catering orders within the booking platform (e.g., Book It), ensuring complete accuracy of menu selections, quantities, timing, and pricing
Review and validate all Banquet Event Orders (BEOs) prior to execution
Coordinate directly with Restaurant Associates (RA) on all catering needs, ensuring alignment with service standards and expectations
Serve as the primary point of contact for all catering-related logistics between Rapport and RA
Partner directly with the Executive Liaison to support all executive dining operations on the 8th floor
Translate verbal or informal requests into clear, professional written communication for internal and external partners
Provide administrative and technological support to ensure efficient planning and execution of executive-level meetings and dining services
Audit catering orders and invoices for pricing accuracy and consistency
Ensure transparency and adherence to agreed-upon pricing structures
Identify and resolve discrepancies proactively with RA and internal stakeholders
Act as a liaison between Rapport, RA, and key stakeholders to ensure seamless service delivery
Maintain clear, timely, and professional communication across all parties
Reinforce the established service model, ensuring all catering requests are routed and managed appropriately
Uphold and reinforce SOPs related to executive dining and catering services
Identify opportunities to improve processes, communication flow, and service delivery
Support consistency in presentation, service standards, and execution across all events